Welcome page RETURNING CANDIDATE? LOG BACK IN Area Manager Job Locations US-CA-SAN FRANCISCO Posted Date 14 hours ago(6/3/2025 4:28 PM) Requisition ID 2025-19788 # of Openings 1 Category (Portal Searching) Operations Position Type (Portal Searching) Regular Full-Time Minimum Salary USD $130,000.00/Yr. Maximum Salary USD $145,000.00/Yr. Fixed Salary USD $0.00/Yr. Overview

The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.

Responsibilities

 

Operational Excellence

Alignment of CBPS service outcomes to client strategy and initiativesDevelopment of enforceable scope of work (SOW) documents with tangible outputs and requirementsDevelopment of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)Process mapping and desktop procedure development for SOW tasksControl developmentData collection tools and reporting platform developmentAnalysis of operational dataChange analytics: risk, finance, and productivityPerformance management of functioning processes, including corrective actionBusiness case for change development & initiative launch and execution

Team Leadership

Leadership and skill set development of direct reports
Coaching and corrective action when warranted

 

Customer Relationship Management

Quarterly Business Review (QBR) deliverySponsorship attainment for change initiativesContract negotiation and execution for agreements, renewals, and incremental growthContinuous relationship visibility improvement through executive presentations and events
Direct and indirect response to ad hoc client needs and requirements

Qualifications Bachelor’s degree with MBA-equivalent experience and competencySix Sigma Green Belt+ or CAPM+ certification3+ years directly managing customer-facing B2B relationships3+ years managing lead or supervisor level employeesMeaningful experience leading improvement initiatives with documented resultsExpert level proficiency in the following MS Office applications: Excel, Visio, Power Point, WordFunctional understanding of web-based applicationsFunctional understanding of Business Intelligence platformsAbility to develop business cases for changeScope of work (SOW) developmentSLA and KPI developmentProcess mappingData analysisReport designInitiative launch and execution oversightCost / benefit analysis        Risk assessment        Excellent written communications

 

PHYSICAL DEMANDS

Frequent travel requiredOccasional client entertainment after normal business hours, including dinners and events

What We Offer:

An opportunity to join an established team and be part of a successful and proven global organization!A competitive compensation program!Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!Employee discounts on Canon products & vendor discount programs for employees! World-Class Training & Career Development Programs! Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Application FAQs

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