The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, train and develop your team.  Responsible for customer and employee relations for Hertz Local Edition locations.

 

A Day in the Life:

The Area Manager is responsible for ensuring the successful operation of their assigned grouping of Hertz Local Edition branches 

 

The salary range for this position is to be determined. 

 

What You’ll Do:

The objective of the Area Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff.  Responsible for customer and employee relations for Hertz, Dollar and Thrifty brands.

Achievement of Operational goals, revenue goals and financial objectives as stated in annual Business Planning Ensure unparalleled customer satisfaction Develop and implement local sales and marketing initiatives  Training and development of all location employees  Ensure efficient utilization and effective control of vehicle inventory. Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Area’s performance and challenge staff members to develop to their potential.  Create an 'Ownership' Culture with a Focus on Sales and Customer Service.  Challenge, Encourage and Develop Employees  Maintain Effective Employee Staffing  Achieve Fleet Utilization and Out of Service Goals  Manage Required Administrative Tasks, Controls and Reports.  Remain current on all administrative duties according to company policy.  Give specific performance feedback to each employee on an semi annual and annual basis.  Complete sales calls with Branch staff to develop employees, increase market penetration and increase revenue Ensure all corporate policies and procedures are administered and followed appropriately by all personnel Role model leadership skills.

What We’re Looking For:

Bachelor’s Degree preferred    Minimum of five (5) years of management experience in a customer-focused environment preferred  Previous car rental industry experience preferred. Ability to collaborate with internal and external stakeholders across multiple functions and locations Ability to influence Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships  Commitment to continuous improvement Some knowledge of employment and labor laws  Ability to manage multiple priorities  Ability to work in a fast paced environment  Proven sales ability  Excellent communication and presentation skills  Strong relationship building skills Develop and lead high performing team

What You’ll Get:

Up to 40% off the base rate of any standard Hertz rental    Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts – Hertz Perks at works, providing discounts for Theme Park Tickets, Gym Memberships & more