**Our Opportunity:** Chewy is looking for a **Pharmacy, Contact Center Area Manager** to join our Healthcare contact center in Louisville, KY! The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first approach is important for this role. You will be successful in this role because you are passionate about supporting your team and recognize their effort and achievements! **What you'll do:** + Handle the fast pace tasks associated with day-to-day operations in a high-volume contact center + Coordinate a team of Pharmacy Technicians who handle data entry, outbound business partner calls, and inbound customer calls + Develop, lead and coach to build successful teams that deliver an exceptional customer experience + Handle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trust + Resolve any customer issues and complete internal root cause analysis’ to continuously improve customer experience + Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideas + Complete vital documentation for tracking attendance, productivity, behavior, and quality + Be able to dive deep within a process and drive process improvements through team member feedback, analyzing data, and up channeling changes to obtain departmental goals + Establish peer-to-peer relationships with other Managers to enhance process efficiency + Use data to identify areas of opportunity, and develop action plans to improve critical metrics and close performance gaps + Collaborate with peers to establish and build SOPs for existing processes and procedures **What you'll need:** + Associate Degree - Bachelors’ degree preferred + 2-4 years’ supervisory experience preferably in a contact center or customer service environment + Excellent interpersonal skills, oral and written communication skills, and strong attention to detail + Intermediate skills in working on computers – Microsoft office package and time keeping software solutions + Ability to work flexible schedule to include nights and weekends if business requires it + Position may require travel + Bonus: Bilingual in Spanish **Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **CAAR@chewy.com** **.** **If you have a question regarding your application, please contact** **HR@chewy.com** **.** **To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**