Our Opportunity:

Chewy is looking for a Pharmacy, Contact Center Area Manager to join our Healthcare contact center in Louisville, KY!  The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel.  A customer-first approach is important for this role. You will be successful in this role because you are passionate about supporting your team and recognize their effort and achievements!

What you'll do: 

Handle the fast pace tasks associated with day-to-day operations in a high-volume contact centerCoordinate a team of Pharmacy Technicians who handle data entry, outbound business partner calls, and inbound customer callsDevelop, lead and coach to build successful teams that deliver an exceptional customer experienceHandle employee questions, concerns, and follow up with the intent to maintain a positive work environment and earn trustResolve any customer issues and complete internal root cause analysis’ to continuously improve customer experienceActively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishment and ideasComplete vital documentation for tracking attendance, productivity, behavior, and qualityBe able to dive deep within a process and drive process improvements through team member feedback, analyzing data, and up channeling changes to obtain departmental goalsEstablish peer-to-peer relationships with other Managers to enhance process efficiencyUse data to identify areas of opportunity, and develop action plans to improve critical metrics and close performance gapsCollaborate with peers to establish and build SOPs for existing processes and procedures

What you'll need: 

Associate Degree - Bachelors’ degree preferred2-4 years’ supervisory experience preferably in a contact center or customer service environmentExcellent interpersonal skills, oral and written communication skills, and strong attention to detailIntermediate skills in working on computers – Microsoft office package and time keeping software solutionsAbility to work flexible schedule to include nights and weekends if business requires itPosition may require travelBonus: Bilingual in Spanish

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.