Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** + Develop annual business plan + Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives + Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions + Approve expenditures and invoices including overtime **Operations** + Manage the day-to-day activities ensuring on-time services; exceeding client family expectations + Remove barriers, encourage ideas, and identify improvements + Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability + Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies + Responsible for establishing location goals and priorities + Develop, communicate, and monitor goals, priorities, processes and procedures + Manage frontline supervisor’s responsibilities, expectations, and accountabilities + Effectively present and communicate Company and Market strategies, values, and goals to location staff + Collaborate with local Management for resource sharing, ideas, and business or operational enhancements + Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements + Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture + Ensure all safety, quality control, and compliance standards are adhered **People Development** + Develop a strong, trusting, and reliable team + Understand team members career aspirations and provide assignments to develop skills and/or close gaps + Constructively address issues and provide tangible and appropriate feedback + Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover + Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff + Establishes pay, recommends pay increases, special pays, and career advancements + Discipline staff as necessary; writes development plans to close behavior or skill gaps + Collaborates with Human Resources throughout discipline, development, and termination processes + Recommends and discusses terminations with Market Leadership. **Other** + Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share + May network with key community leaders to build business relationships, influence, and support the community + Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company + Develop and implement plans to improve customer satisfaction index and on-line community reviews + Other responsibilities as requested or assigned + Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork **MINIMUM** **Requirements** **Education** + High School Diploma or equivalent required + At least twelve (12) hours college courses in Finance & Accounting strongly preferred **Certification/License** + Embalming Licensure may be required depending on state/provincial regulations & requirements. **Experience** + At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities + Funeral Home Management experience required + At least two (2) years’ experience managing people and effectively managing budgets and expense control required **Knowledge, Skills and Abilities** + Knowledgeable in industry competitive pricing, demographic patterns, and market competition + Knowledgeable in Financial and Business acumen + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers + Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Exposure to various chemicals and fluids + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Ability to lift up to 50 lbs. to assist with moving bodies **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 25% Postal Code: 32817 Category (Portal Searching): Operations Job Location: US-FL - Orlando Job Profile ID: F00280 Time Type: Full time Location Name: Orlando Care Center