**Description:** The Safety & Security Manager supports the Area Director of Safety & Security in maintaining a secure and safe environment for employees, guests, and property. This role involves overseeing day-to-day safety and security operations, ensuring compliance with safety protocols, conducting investigations, and assisting in managing and training the security team. The position requires a proactive approach to risk management, a strong emphasis on customer service, and leadership in fostering a secure and welcoming atmosphere. **Security and Risk Management** + Implement and monitor daily safety and security measures, including property patrols and emergency readiness. + Investigate incidents of property loss or safety violations and recommend solutions to mitigate risks. + Assist in developing and maintaining emergency response plans and standard operating procedures (SOPs). + Conduct routine safety checks and document findings. + Coordinate with local law enforcement and emergency services as required. + Ensure compliance with all legal and organizational safety standards. **Team Leadership** + Supervise, schedule, and train security staff to ensure effective coverage and skill development. + Communicate the importance of safety protocols and foster an environment of teamwork and accountability. + Provide performance feedback and support staff growth through mentoring and coaching. + Encourage recognition programs to celebrate team achievements. + Act as a professional role model by demonstrating ethical behavior and decision-making. **Customer and Guest Relations** + Deliver exceptional customer service by promoting a secure and welcoming environment. + Empower staff to address guest concerns related to safety proactively and effectively. + Ensure the team prioritizes guest safety and satisfaction in all interactions. **Compliance and Training** + Maintain up-to-date records of staff training, certifications, and safety drills. + Assist in conducting regular safety and compliance meetings. + Ensure all team members hold current first aid and CPR certifications. + Collaborate with Human Resources to manage workplace incidents and ensure proper documentation. **Administrative and Additional Duties** + Analyze data and reports to identify areas for safety improvement. + Communicate effectively with management regarding security developments and initiatives. + Support the Area Director with strategic planning and operational execution. + Perform other duties as assigned by hotel management. The salary range for this position is $68,640 to $86,600. This is the pay range for this position that Hyatt Regency Long Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. **Qualifications:** **_Education and Experience_** · High school diploma or GED with at least 3 years of experience in security or loss prevention. · OR An associate degree in Criminal Justice or a related field with at least 1 year of relevant experience. · Previous leadership experience in a security or safety role preferred. · Previous hotel operation experience preferred. **_Skills and Abilities_** · Strong leadership (servant leadership approach) and team-building skills. · Ability to identify and resolve safety hazards effectively. · Excellent interpersonal and communication skills. · Familiarity with safety compliance regulations and emergency procedures. · Proficient in basic computer applications and incident reporting systems. **Primary Location:** US-CA-Long Beach **Organization:** Hyatt Regency Long Beach **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Security **Req ID:** LON006443 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.