As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.

Key Responsibilities:

Build and nurture long-term client relationships with clientele in the 3PL and warehousing industries. Conduct warehouse visits and provide personalized support to clients to drive software utilization. Serve as the main point of contact for customers, ensuring seamless communication and issue resolution. Collect and analyze user feedback to improve both the customer experience and internal processes. Collaborate with internal teams to ensure customer needs are integrated into product updates and new features. Support marketing and sales efforts, including attending trade shows and contributing to presentations.