Asia Customer Experience Specialist, Safety Industrial Business Group
3M
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Job Description:
Join our Asia Commercial Center team for Safety & Industrial Business Group. Collaborate with business leaders to optimize customer incentive plans, sales terms and conditions, and point-of-sale strategies to drive growth, enhance cash flow, and improve customer experience. Take charge of managing sales district and customer data while executing pivotal company projects.
Role and Responsibilities
+ Transactional Customer Advocate – Drive customer experience improvements
+ Understand end to end transactional customer journey
+ Prioritize and drive improvement actions for key pain points which are impacting customer satisfaction and/or costs to serve
+ Act as the key divisional liaison for division/portfolio-related operational issues impacting multiple process pillars
+ Lead the customer incentive plan process for the sales district/s acting in collaboration with the CIP Manager
+ Ensure account compliance with Terms of Sale and Merchandising plan requirements
+ Ensure process documentation for key processes to enable seamless knowledge transfer
+ Work with global/country counterparts to ensure any transnational accounts are aligned
+ Support training/transformation efforts for country ERP deployments
+ Detailed understanding of commercialization strategies for the sales district & working with business leadership to optimize growth
Qualification
+ Bachelor degree or higher from an accredited institution, MBA preferred
+ Minimum of five (5) years of channel sales, marketing and/or operations working experience
+ Change management and process improvement experience preferred
+ Experience in a Business Transformation or Channel management role preferred
+ Proficient in Microsoft Office
+ Proficiency in Power Bi, Power Apps will be added advantage
worker Type: Permanent
Work location:
+ Work Your Way Eligible (Employee choice to work on site, or hybrid)
+ This position does not require relocation. Employees from any of the following target locations may apply:South Korea, Singapore, Austrailia, Japan, Taiwan, Indonesia, Thailand
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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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