Introduction

The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring.
-We are looking for Customer support Engineer who works in Customer site and at Yokkaichi Location in ASML.
-Shift work is applicable.
-This position is suitable for people who want to work as engineer with using Native Japanese Level/ Basic English.

Job Mission

Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.

Job Description

1. Problem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.
2. Problem handovers and routing
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
3. Repairs
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.
4. Procedures
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.
5. Training / advice
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
6. Installation
Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
7. Knowledge build-up and transfer
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.
8. Coaching
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary.
9. Continuous improvement
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.
10. Coordination and customer interaction
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.
11. Scheduled service activities
Execute regular maintenance and implement upgrades and FCO’s.

Education

Above technical college

Experience

-Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
-Minimum 3 years experience as service maintenance engineer for electrical/mechanical products/machine/process.
-Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.

Personal skills

• Native level Japanese skill is required
• Fundamental English skill is preferred (around TOEIC 500).If not, motivation to learn English and increase TOEIC score in first year on the job is required
• Self-motivated and flexibility
• Pragmatic attitude, motivated, pro-active, self-driven and flexible
• High sense of responsibility and devotion
• Good team player who is committed to the success of ASML
• Strong analytical ability and focus on problem solving
• Off line analysis capability

Other information
• Our customer has x2 sites in Japan, so required Flexibility to travel or change working location to other sites for support to fill gap in each site situations.(Other site is Kitakami city, in Iwate prefecture)
• Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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