At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 

Are you a standout leader who AIMS HIGHER. REACHES FARTHER in ensuring that the team maintains high standards of service quality? Can you ACT BOLD.BE PASSIONATE in contributing to the development and implementation of standards and procedures governing customer interactions? Can you BE ONE.HELP MANY in designing and implementing monitoring programs to assess the quality of customer interactions? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? 

 

JOIN OUR TEAM TODAY!  

 

RESPONSIBILITIES:

Functions as a strategic business partner and advisor to HR and Operations team Discuss, process and compute Maternity requirements, benefits and schedule of crediting Approval of SSS salary loan applications online Coordination with Payroll team for F&F computation and deductions End to end RTWO process management End to end management of Employee probationary period and extension, if required Health and Life insurance processing, enrollment, escalations Process reimbursement request for Health Insurance Conduct regular floor-walks and FGDs Foster a positive work environment and address employee concerns.  Manage employee grievances and conflicts, facilitating resolution through mediation or other methods. Ensure compliance with labor laws and company policies.  Administer and implement HR policies Address performance concerns and implement corrective actions when necessary. Design and execute comprehensive onboarding programs for new employees.  Implement employee engagement initiatives to promote retention.  Identify the reasons and work with stakeholders to reduce the attrition Work as a bridge between employees and management

 

 

 

Compliance:

Stay updated on Philippine Labor Code and other relevant employment regulations.  Ensure compliance with all HR documentation and record-keeping requirements. Understanding and interpretation of Labor laws and other applicable laws Reduction in DOLE/ Compliance cases

Inter-department Relations:

Regular communication with Operations department to ensure alignment of business goals Coordination with Payroll team for timely submission of inputs and to address any concern related to F&F

  

EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in human resources, Business Administration, or related field. Work experience as HR-Assoc for 2-3 years in a BPO organization. Strong understanding of Philippine Labor Code, employment laws and HR best practices Excellent communication, interpersonal, conflict resolution and active listening skills  Proficiency in HR management systems and software   Vendor and stakeholders’ management, both internal and external 

BENEFITS & PERKS:

Competitive Salary (based on experience) Stable Full-Time Employment Insurance & Other Company Benefits Fun, Healthy Work Environment

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

 

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com