Assessment Services Coordinator 

Assessment Services  

 

 

Role 

Assessment Services – Coordinator 

Division 

Assessment, Standards and Services 

Reports to 

Assessment Services Delivery Manager 

Direct reports 

0 

Location  

Hybrid  

 

The Company 

At Pearson our purpose is simple: to help people realise the life they imagine through learning. We enable this in three ways: creating and curating high quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.  

 

Context  

Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.  

Assessment Services are a critical part of the support and delivery of Pearson Edexcel qualifications. As a team, we are solution focused, and we move quickly. We are committed to continuous innovation and don’t shy away from challenging the norm in terms of BAU processes.  

The customer problems to solve are a key driver across our activity as a division. This translates directly into the services and support; we in turn provide teachers and learners. We have high aspirations to reach as many learners as possible through our qualifications and supporting services over the coming years. This role will work across the wider assessment division, ensuring we’re providing a best-in-class learner experience across all areas.  

Position Summary 

We are looking for an organised and proactive Delivery Coordinator to join our team. This role is vital in ensuring the smooth and efficient delivery of services to learners and schools. This individual will be responsible for coordinating the logistics of delivery operations end-to-end, building and managing exam schedules, and maintaining clear communication with both internal teams and external customers. 

The ideal candidate will have excellent organisational skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced environment. They should be solution-oriented and committed to providing exceptional service to our customers. 

Key Responsibilities 

Working to tight, and immoveable, deadlines 

Coordinate, create and manage exam schedules 

Quality checking access arrangements (extra time, rest breaks etc)  

Quality checking content  

Maintain records of delivery activities, including tracking all set up activity and working with the team to resolve any issues that may arise. 

Communicate effectively with internal teams and external customers to ensure clarity and satisfaction in the delivery process. 

Review and update delivery procedures and policies to enhance efficiency and customer satisfaction. 

Assist in the preparation and distribution of delivery documentation. 

Support the delivery team by providing administrative assistance and resolving logistical challenges 

Ensure compliance with company policies and industry regulations in all delivery operations. 

Support the real time delivery of student exams  

Influencing and working closely with Assessment Associates and internal stakeholders 

Simultaneously managing tasks for multiple examination series 

Supporting invigilator set up and onboarding processes 

Managing invigilator payments and timesheets  

Undertaking any further tasks necessary to deliver key objectives as required. The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time 

Skills and Qualifications 

Proven experience in a similar service delivery role 

Strong attention to detail 

Strong organisational and multitasking skills with attention to detail 

Excellent communication and interpersonal skills 

Proficiency in using delivery management software and other relevant tools (excel, word etc) 

Ability to work independently and as part of a team 

Problem-solving skills and a proactive approach to managing service delivery 

 

 

 

Working Pattern 

37.5 hour core working week 

Overtime is available 

Flexible working pattern available 

During peak times of activity there are restrictions on leave 

Some weekend work may be required 

 

Join us and be a part of a team that values innovation, efficiency, and customer satisfaction!