**About Pearson** At Pearson, we believe learning opens doors to endless possibilities. Our mission is to empower individuals to achieve their aspirations through high quality content, assessments, and skill development. As bold thinkers and innovators, we push boundaries to create transformative learning experiences that make a real impact. **About the Role** We are looking for a **highly organized and proactive Assessment Services Coordinator** to ensure the seamless delivery of assessments for schools and learners. This role is at the heart of our operations, managing exam schedules, ensuring quality control, and collaborating with internal teams and external stakeholders. If you thrive in a fast-paced environment, have strong attention to detail, and enjoy problem-solving, this is an exciting opportunity to make a real difference in education. **Key Responsibilities** **Exam Coordination:** Plan, create, and manage exam schedules to meet strict deadlines. **Quality Assurance:** Ensure accuracy in assessment content, access arrangements, and logistical details. **Stakeholder Management:** Communicate effectively with internal teams, invigilators, and external partners. **Operational Support:** Maintain and track delivery records, assist with onboarding invigilators, and manage payment processing. **Process Improvement:** Review and refine delivery procedures for efficiency and enhanced customer experience. **Real-Time Exam Support:** Monitor and troubleshoot exam delivery to ensure a smooth experience for students. **What We’re Looking For** Proven experience in service delivery, operations, or a similar coordination role Strong organizational skills with the ability to manage multiple tasks Exceptional attention to detail and problem-solving mindset Excellent communication and interpersonal skills Proficiency in Microsoft Office (Excel, Word) and other relevant tools Ability to work independently and collaboratively in a dynamic environment **Working Pattern & Benefits** **Hybrid work setup** – balance flexibility with collaboration **37.5-hour work week** with overtime opportunities **Some weekend work may be required** during peak periods **Career growth & learning opportunities** in a global organization **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** GENERAL BUSINESS OPERATIONS **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 18510