Do you have experience navigating complex situations and seek growth opportunities in a rapidly evolving environment? Join our team!

As a Fraud Remediation Manager within our Asset and Wealth Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will manage challenging situations through fraud detection, prevention, remediation, and recovery solutions, while also managing customer expectations. Leveraging your deep understanding of prevention capabilities and fraud acumen, you will make informed decisions that protect our clients. If you are a critical thinker who can solve problems in a fast-paced environment, you may be perfect for our team. You will also work with business stakeholders to address complicated fraud incidents, assist with escalations, and resolve client fraud inquiries. Additionally, you may mentor junior team members to ensure fraud cases are remediated effectively.

Job Responsibilities:

Provide leadership to a team of Fraud Analysts and ensure all daily functions are processed. Oversee and provide operational support on transactions submitted on all channels available for the Private Bank for fraud concerns. Collaborate with clients, internal partners, external banks, and law enforcement to mitigate losses. Provide subject matter expert level for fraud escalations. Exercises initiative and judgement to resolve problems within a range of established policies.

Required qualifications, capabilities, and skills:

Highly analytical with experience in collecting, analyzing, and synthesizing information on various subjects using Microsoft standard researched utilities at an expert proficiency level. Client management skills – candidate must demonstrate the judgment and ability to closely partner with and advise senior and line managers or other stakeholders. Problem solving skills – the candidate must demonstrate exceptional judgment and the ability to independently identify and escalate key issues, obtain appropriate information form further analysis, and develop actionable recommendations. Teamwork skills – the candidate must be flexible in their work style and be able to work appropriately with stakeholders and colleagues at all levels. Specific knowledge of core banking systems, operation of common banking products, applicable laws, and regulations, and how each may be impacted by fraudulent activities.

Preferred qualifications, capabilities, and skills:

The ideal candidate will have 3 or more years’ experience in Fraud Operations. Experience with existing and emerging fraud trends in the banking industry preferred.