Join J.P. Morgan Asset & Wealth Management, a global leader managing $3.1 trillion in client assets. Our operations department, the core of our business, supports key initiatives and ensures efficient processes. We collaborate with counterparts across Business, Technology, Finance, and Corporate Functions. This is your chance to thrive in a fast-paced, challenging area.

Operations Overview 

Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end. Our department supports all key business and platform initiatives. We oversee the processes that make our business work.

Our role is all about understanding the impact of change on our processes, and institutionalizing a change mindset that drives improvements in all areas. It’s also about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world.

Our team executes various Programs that design operating models, provide solutions to optimize business flows, bring efficiencies and keep our platform compliant with regulations applicable to our legal entities and branches. 

Our success depends on a close collaboration with counterparts from all areas including the Business, Technology, Finance and Corporate Functions and other Lines of Business. That mindset and collaboration is an integral part of what makes the firm one of the most respected financial institutions in the world. 

We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area.

Job Summary

As a Business Analysis Associate in the Platform Modernization Program team, you will be working in conjunction with our internal partners including Client Service, Advisors, Operations, Technology, Product, Business Management, Legal, Risk and Compliance. You will oversee monitoring incoming and outgoing payments for Private Bank clients, processing those transactions, investigating issues, liaising with correspondent banks and Front-Office to resolve issues. You are also responsible for processing a number of bookkeeping tickets instructed by various operational teams

This is a unique opportunity to gain an in-depth knowledge of all operational flows and contribute to a growing international business in a fast paced and innovative environment. 

 Job responsibilities:

Process incoming funds, outgoing client payments, and bank-to-bank transactions. Release and monitor SWIFT messages and investigate issues with incoming and outgoing wires. Support the business by answering payment queries, locating funds, and expediting issue resolutions. Execute and manage the setup of standing order instructions and handle bookkeeping tickets and internal transfers. Support compliance and regulatory reporting requirements. Assist the business in transformation initiatives. Maintain meticulous attention to detail. Adopt a consultative approach, understanding and anticipating business partner needs, and collaborate effectively with operations leaders and key partners across JPMorgan’s Wealth Management businesses, Technology and Business colleagues to drive issue resolution and maintain smooth operations. Drive critical thinking, anticipate clients’ future needs, and collaborate on innovative ideas.

Required qualifications, capabilities, and skills

Graduate Degree: MBA or other post graduate degree is a plus.  At least 8 years of experience in Financial Services, Operations or management in Investment Banking Wealth Management. Securities Operations experience is preferred.  Knowledge of various automation tools & AI/ML understanding will be an added advantage. 

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.