Kforce has a client in Alexandria, VA that is seeking an Asset Management - Tier II. Responsibilities * Provide technical support for IT hardware assets, including workstations and mobile devices * The Asset Management will troubleshoot and resolve hardware-related issues * Assist with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle * Document support activities and resolutions using ServiceNow * Coordinate with other IT teams to ensure timely support * Conduct audits of IT hardware assets to ensure compliance with policies and regulations * Verify the accuracy of asset records and documentation using ServiceNow * Identify discrepancies and provide recommendations for improvement * Develop and implement audit plans and schedules * Report audit findings to management and relevant stakeholders * Ensure that IT hardware asset management practices comply with internal policies and external regulations * Develop and enforce compliance guidelines and procedures * Conduct regular reviews and assessments to ensure ongoing compliance * The Asset Management will report compliance status and issues to senior management * Provide training and guidance on compliance requirements to relevant staff