Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Responsibilities:  

Review incoming dispute claims, identify and analyze points of compromise, and to determine the claim outcomeDetermine action required based on established procedures and work with supervisor to handle more complex casesCoordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate and communicate potential risk to Fraud and Disputes leadershipPlace appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirementsConduct investigations by gathering relevant evidence, documents or statements from customersRespond to client inquiries related to dispute resolution promptlyDetermine action required based on established procedures and work with supervisor to handle more complex casesPlace appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirementsCommunicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurredManage significant caseload and utilize the company investigation systemAssist in identifying and developing process enhancements to maximize efficiency of dispute claim activities as requiredOpen and prepare cases and follow all documented procedures to ensure proper cases detail is completedPresent findings and recommendations to senior management and key stakeholders

 

Basic Qualifications:

Bachelor's Degree or equivalent combination of education and fraud dispute experienceStrong understanding of relevant laws, regulations (Reg E), and industry standardsAbility to analyze data for patterns and trends and to take findings and communicate them in an effective mannerDetailed-oriented and organized Experience in conducting investigations and gathering evidenceExcellent written and verbal communication skillsMinimum of 2-3 years of experience in financial services or related industries with 1-2 years of direct dispute resolution experience.Ability to research and make appropriate decision regarding complex casesExperience preparing detailed reports and case summariesAbility to manage multiple cases simultaneously and meet deadlinesStrong interpersonal skills and ability to interact with various stakeholdersAbility to work some rotating weekends and holidays

 

ABOUT GOLDMAN SACHS

 At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

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