The Asset and Wealth Management Fraud Management is seeking a high performing Associate to support the Enhanced Callback process for the Private Bank. As an Associate for the Asset and Wealth Management Fraud Management team you will be the first line of defense against fraud and deliver best-in-class client experience while maintaining fraud prevention strategies and capabilities that keep the firm and our clients safe from fraud. 

As a Fraud Manager Associate with Asset Wealth Management, you will be responsible for reviewing high risk money movement transactions for fraud concerns. In this role, you will collaborate both with client's and internal employees to resolve complex client inquiries, as well as other financial institutions to mitigate loss. Our goal is to mitigate client and bank financial exposure with a high level of care. As our team and organization grows, flexibility with the business needs is expected.  As an associate on this team, you will need to have end-to-end focus and work effectively in a fast-paced, deadline-driven environment with minimal supervision. Our client base is unique, attention to detail is extremely important. 

Job Responsibilities: 

Review transactions submitted on all channels available for the Private Bank for fraud concerns  Collaborate with clients, internal partners and external banks to mitigate losses  Provide subject matter expert level for fraud escalations  Collaborate with cross line of business partners to ensure handling meets Private Bank expectations  Identify and escalate new fraud trends  Exercise initiative and judgement to resolve problems within a range of established policies Identify potential regulatory risks, escalating through proper channels with the ability to recommend solutions to key stakeholders Communicate with internal partners and clients Contribute to initiatives that support loss preventions

Required Qualifications, Skills and Capabilities:

3 or more years’ experience in a financial institution performing fraud prevention or client service functions  Ability to demonstrate the judgment and ability to closely partner with and advise senior and line managers or other stakeholders  Analytical skills with experience in collecting, analyzing, and synthesizing information on various subjects using Microsoft standard researched utilities at an expert proficiency level Demonstrate exceptional judgment and the ability to independently identify and escalate key issues, obtain appropriate information from further analysis, and develop actionable recommendations Flexible work style and able to work appropriately with stakeholders and colleagues at all levels Excellent written and oral executive-level communications skills Proficient in MS Word, Excel, PowerPoint, along with content sharing solutions like SharePoint 

Preferred Qualifications, Skills and Capabilities

Bachelor’s degree or relevant experience Specific knowledge of core banking systems, operation of common banking products, applicable laws, and regulations, and how each may be impacted by fraudulent activities strongly Experience with existing and emerging fraud trends in the banking industry Experience in the financial services industry Background in financial crimes  Proficient in either Spanish, Portuguese and/or Mandarin