Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We’re looking for an Assets Operations Senior Specialist to join our team, focusing on Assets within the Global Products Operations area.

An Assets Operations Senior Specialist's role is to support the Assets product team as a representative of the Payment Operations organization in the United States - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the team

Handle manual recurring tasks that result from customers investing, divesting, or moving funds into different asset products such as stock or interest accountsProvide daily support to the stakeholders involved in the launch, maintenance and improvement of products owned by AssetsMaintain consistent and high level execution of recurring responsibilities within the Assets domainWork with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimizationCoordinate new products/partners set-up, testing and launches from operational sideCoordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organization (from Finance to Compliance and beyond)Own training, communication and documentation of  the Assets Operations domainAct as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertiseAct as first point of contact for global products in Payments Operations organization as well as Product teams
Qualifications
You're comfortable handling recurring tasks.You are flexible with your working hours to work with teams in different time zonesYou define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this visionYou enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detailYou are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the teamYou understand operational risks and are able to mitigate them proactivelyYou’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need toYou enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedbackYou’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineersYour intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learnYou have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be nice to have:

You have passed the SIE (Securities Industry Essentials) and Series 99 exams. You have payments or finance background You know how to use different processes improvements methodologies You have basic data skills and know where to find the supporting data for your projectsExperience with SQL, Google Analytics, Looker or similar data visualization tools
Additional Information
Obtaining the SIE and Series 99 licenses is mandatory for this role, but candidates are not required to have them at the time of application; we will provide study support and exam resources.This is a hybrid position located in Austin, Texas and not fully remote. You must be able to commute to the office or open to relocationYou must already be legally authorized to work in the US, we cannot sponsor Visas for this positionThe salary range for this role is $70,720 annual

Key benefits: