Requisition Number: 66186

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Day to Day Responsibilities: Lead efforts to actively manage account relationship and execute overall division and commercial strategies  Develop and maintain multi-level and multi-function customer relations o Develop/publish customer profile and analysis  Organize/manage regional and corporate reviews of accounts  Clearly and effectively communicate strategy and activities to customer  Develop actionable and measurable satisfaction improvement plans Develop detailed account/sales plans for each assigned customers/fabs  Develop account strategy and analysis  Achieve account sales objectives  Identify opportunities and risks  Actively manage complexity at assigned accounts  Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts  Understand customer requirements - Identify, assess and prioritize opportunities Execute the account plan in alignment w/product plan  Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division  Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance  Collect/synthesize customer and market and intelligence information. Establish effective internal communication Support AE to expand Corning’s product offering at account(s)  Understand customer’s current & future products demands and developments.  Work with AE to deliver value proposition and provide feedback to PLM Coordinate periodic technology exchanges and plan product migration at the customer  Communicate roadmaps and manufacturing capacity plans to the customer Resolve customer issues and facilitate responsiveness  Respond to customer complains in timely manner  Organize/Lead internal resources to resolve customer issues effectively  Track action list of issue resolution Position Description  Continually look for ways to increase customer satisfaction
  Education & Experience Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus. 5~8 years of sales or customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired. Managed significant sales responsibilities. Experience of working in international company preferred.
  Required Skills Ability to interact and build effective relationships with customers. Ability to represent the customer to Corning and Corning to the customer  Excellent personality and strong communication/interpersonal skill  Excellent PPT skill, strong oral presentation skill  Problem solving and analytical skills  Fluent in English and Chinese.
  Desired Skills Basic knowledge of LCD industry or semiconductor industry  Strong knowledge of commercial transaction processes  Ability to set actions and follow through with a sense of urgency Strong interpersonal skills to engage business leadership and leverage talent in a matrix organization  Experience in working with people at all levels (junior to VP/President levels) of customer accounts.

 

Soft Skills                                                

Detail oriented…Desire to improve/set execution plans based on data ▪ Ability to work and communicate across varied cultures  Passionate about customers, loves to sell  Well organized, process oriented, systematic approach to problem solving  Willing to learn, open attitude to change where necessary  Be comfortable in dealing/interacting with people internally & externally  Strategic thinking, good networking skills  Strong self-managing capability: team work sprit required, and can work independently
 

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.