Schedule: Full Time, 8:00am – 4:30pm, Monday – Friday

This position will support Otolaryngology Head & Neck Surgeons. The position will be remote (subject to change as business needs change) after successful complete of training.

This is a unique opportunity that will have a direct impact on our organization’s success and supports our vision of making Indiana one of the nation’s healthiest states. We hope this inspires you to apply and begin living our IU Health Values – Purpose, Excellence, Compassion and Team – every day.

What You Will Be Doing:

·         Oversee patient flow from point of entry to destination and ensures timely, accurate and professional services.

·         Communicate with patients to obtaining specific information to generate accurate demographic records.

·         Complete insurance verifications.

·         Schedule and Coordinate surgeries and appointments.

·         Provide legendary customer service to our patients.

·         Effectively communicate with the physicians regarding their surgery scheduling needs,

·         Accurately tracking & documenting the surgery scheduling process from start to finish.

·         Answer incoming calls, and directing patients appropriately,

·         Schedule meetings and manage calendars.

·         Participate in operational aspects of the department and maintain performance improvement activities as required.

·         Adhere to departmental productivity, quality, and service standards in support of operational goals.

·         Ensures the availability of doctor’s block times & works on achieving goals for block utilization.

What You Will Need:

·         High School Diploma/GED.

·         0-3+ years relevant experience; previous administrative experience preferred.

·         Basic typing and keyboarding skills with a minimum of 30 wpm

·         Experience with a complex work environment a plus.

·         Attention to detail is a must

·         Develops and maintains relationships with our surgeon and hospital schedulers

·         Basic proficiency in MS office (Word, PowerPoint, Excel).

·         The candidates we seek are patient oriented, have excellent communication skills (oral and written), enjoy taking initiative, work well within teams, and promote a positive work environment. Strong organizational & interpersonal skills are also critical for successful candidates.