Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch and Hollister brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations.
The Assistant Analyst, New Stores supports the team with all planning phases of new store openings (NSO), remodels, relocations, closures, and special projects. This position is responsible for supporting project communications, calendar management, documentation updates, and survey analysis.
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?
Support weekly operational design reviews through project tracking, data input, etc.Support all pre-turnover planning tasks & resource setup related to new store openings.Send communications to internal cross-functional partners related to all projects including calendar updates, date changes, and meeting agendas.Send and analyze all post-project surveys, documenting key take-aways, feedback, and challenges from field teams. Responsible for documenting and analyzing trends to hindsight areas of opportunity.Organize and maintain updates to process documents, team tools, and cross-functional resources.Support planning and organization of special projects – e.g. store relocations, closures, remodels, brand activations, pop-ups and franchise initiatives.Work with New Stores team, operations partners, and field teams on a daily basis.Position will have occasional travel requirements
What Do You Need To Bring?
Highly organized and able to achieve productivity and efficiencyHigh attention to detail, balancing quality with speed & impactStrong verbal and written communication skillsBrings passion and optimism for the work, business, brands and customersA collaborative approach to work; ability to build strong partnerships with key cross-functional partnersAbility to multi-task in a dynamic work environment across multiple brands and store typesStrong proficiency in Microsoft Office suiteThrives in fast-paced environments; can effectively meet multiple deadlines at the same timeBachelor’s degree required; at least two years of retail experience strongly preferredOur Company
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
What You'll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental, and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off & one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)Seven associate wellness half days per yearOnsite fitness centerMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!Additional InformationABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER