With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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The Assistant Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

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What will I be doing?  

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As the Assistant Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

\n\nMaintain a high customer service focus by approaching your job with the customers always in mind.\nHave a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.\nBe motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.\nFlexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.\nMaintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.\nContribute ideas and suggestions to enhance operational / environmental procedures in the hotel.\nActively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.\nPerform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.\nActively seeking verbal feedback from customers and staff at every opportunity.\nAgree on and implement actions to make improvements to customer service with consultation with your Manager.\nPositively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.\nMake sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.\nBe available to assist on duty in the hotels during any busy days or special events.\nMaintain a presence in the lobby, setting the example to team members for guest service.\nBe proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.\nKnowledgeable of Hilton departmental standards.\nAble to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.\nAssess staff performance against standards.\nAssist in implementing and following through with improvements identified.\nAssist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)\nAssist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.\nDescribe, assign and delegate duties and authority for the operation of the Restaurant at all times.\nUnderstand the situation in other departments and its implication for your own department.\nPlanning ahead and ensuring adequate resources are available.\nManage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.\nCoordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.\nEnsure that the shift is reviewed, handovers and briefings are carried out.\nMaintain in-depth technical knowledge and skills required for the job.\nEstablish good communication with the Kitchen team.\nUnderstand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.\nAssist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.\nBe aware of potential highs and lows in the business.\nIdentify, communicate and act on potential sales leads.\nCreate an environment where “everyone sells”.\nAssist with forecasting potential revenues and costs.\nFollow company’s control procedures.\nCommunicate relevant financial information to the team.\nAssist the Manager in maintaining leave plans for the department.\nUnderstand the quantity and quality of people needed to operate the department.\nAssist with carrying out selection interviews and making effective recruitment decisions.\nEnsure that new recruits have all relevant information before commencing employment.\nAssist with planning and ensuring that departmental orientation is carried out.\nEnsure that standards training, and assessments are carried out.\nAssist with regular reviews of individual and team performance against objectives, providing feedback.\nAssist with developing and implementing department training plans to meet business needs.\nAssist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.\nUnderstand relevant OH&S legislations and their implications on the operation of the department.\nCommunicate to the team their responsibilities within OH&S.\nEnsure that safe and healthy working practices are implemented at all times.\nCarry out any other reasonable duties and responsibilities as assigned.\nThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice.\n

What are we looking for? 

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An Assistant Banquet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\n2-4 years in a managerial position in a 4 / 5-star category hotel.\nGood English skills, both written and verbal to meet business needs.\nFamiliar with computer systems.\nMotivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.\nFlexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.\nMaintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.\nStrong leadership, people management and training skills.\nGuest oriented and able to confidently build and exceed service standards.\nThorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.\nStrong interpersonal skills and attention to details.\nKey strengths (under the 9 competencies) in people management, communication and planning. \nAble to work under pressure and deal with stressful situations during busy periods.\nOutgoing personality and willing to work for long hours.\n\n

 

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!