POSITION: Assistant Box Office Manager DEPARTMENT: Box Office REPORTS TO: Box Office Manager FLSA STATUS: Salary, Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE ASM Global Grand Rapids is seeking a proactive and organized Assistant Box Office Manager to support day-to-day ticketing operations across a dynamic calendar of concerts, sporting events, and live entertainment. This role plays a vital part in ensuring accurate show builds, smooth box office execution, and a top-tier patron experience, all while collaborating with promoters, tour reps, and internal departments. Essential Duties and Responsibilities + Lead project management of individual show builds and oversee inventory control, working closely with show management and promoters to meet all ticketing requirements. + Manage event-day box office operations, including financial reconciliation and settlement of ticket sales. + Serve as part of the on-call rotation, responding to urgent ticketing needs after hours from a home-based setup. + Prepare and distribute daily ticket sales reports; maintain accountability for all box office financials. + Train and support part-time ticket sellers, implementing new technologies and best practices to enhance performance. + Process ticket sales as needed using Ticketmaster and AXS platforms. + Foster strong relationships with venue tenants, show promoters, touring personnel, and internal departments to enhance coordination and efficiency. + Deliver outstanding customer service to guests, addressing inquiries and resolving ticketing issues effectively. + Availability to work nights, weekends, and occasional holidays is required. + Perform other duties as assigned to support the box office and overall event operations. Supervisory Responsibilities (if the specific role needs it) Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; and implementing new technologies and best practices to enhance performance. Qualifications To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Solid organizational skills, ability to handle cash, basic accounting, and prior ticket sales experience is required. + Excellent organizational and communications skills required. + Working knowledge of computer systems, including Microsoft Windows. + Experience working with the Ticketmaster HOST & ARCHTICS systems, as well as AXS is strongly preferred. Education and/or Experience + Relevant box office experience + Relevant supervisor experience COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site or Remote + DeVos Place, DeVos Performance Hall, Van Andel Arena Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.