Essential Duties and Responsibilities include the following. Other duties may be assigned. Prepares or assists with the preparation of a daily report of business transactions. Prepares nightly deposits and reconciliations. Supervises and schedules ticket sellers and completes weekly payroll. Processes group sales orders and complimentary ticket requests. Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner. Maintains communication with ticket company representatives for updates and/or revisions in computer operations. Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. Assists with preparation of the final Box Office statement for settlement of each event. Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Maintain files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules. Maintains accurate count of tickets sold, money received from ticket sellers and change banks Sells tickets as needed: + Opens and or closes ticket window as required. + Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately. + Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets. + Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault. + Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures. + Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance. + Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions. Supervisory Responsibilities: Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) 1 to 2 years related experience required Or equivalent combination of education and experience Experience in accounting and customer service is essential Box office experience in a similar environment strongly preferred Supervisory experience desired Skills and Abilities Excellent communication, problem solving and organizational skills required Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation Knowledge of supervisory principles and practices Ability to coordinate and schedule staff Excellent good customer service and public relations skills Demonstrated knowledge of ticket selling/box office operations Ability to count money, make change accurately Computer Skills To perform this job successfully, an individual should have strong computer skills. Experience with spreadsheets and computerized ticket systems is desirable. Certificates, Licenses, Registrations No certifications are required. Other Qualifications Ability to work with minimal supervision Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed Must be able to speak, read, and write English Must have professional attitude and appearance Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision. ASM Global – Tucson Convention Center 260 S. Church Ave. Tucson, AZ 85701 Applicants that need reasonable accommodation to complete the application process may contact 520-837-4759. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor