Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Assistant Business Manager II

Business: COO IT

Principal responsibilities

Operational Planning and Coordination

- Strategic Alignment:
- Collaborate with internal departments, such as procurement, production, and distribution, to understand business requirements and align third - party operations with overall company strategies.
- Develop long - term plans for third - party utilization, taking into account factors like cost - effectiveness, scalability, and risk mitigation.
- Process Integration:
- Map out and streamline operational processes between the organization and third - parties. Identify areas for improvement and implement changes to enhance workflow efficiency, reduce bottlenecks, and eliminate redundant tasks.
- Ensure that third - parties are integrated smoothly into internal systems and procedures, including communication channels, data sharing protocols, and work - handover processes.

Performance Monitoring and Optimization

- KPI Definition and Tracking:
- Establish clear, measurable key performance indicators (KPIs) for third - party operations. These may include metrics related to service quality, delivery times, production output, and cost management.
- Regularly monitor third - party performance against these KPIs using data analytics tools and reporting systems. Generate reports and dashboards to provide real - time visibility into performance trends for internal stakeholders.
- Performance Improvement Initiatives:
- When performance gaps are identified, work with third - parties to develop and implement improvement plans. This may involve providing training, suggesting process enhancements, or re - negotiating service - level agreements.
- Continuously seek opportunities to optimize third - party operations, such as through innovative sourcing strategies, technology upgrades, or better resource allocation.

Supplier and Vendor Management

- Supplier Selection and Evaluation:
- Participate in the supplier and vendor selection process. Conduct in - depth due - diligence on potential third - parties, assessing their financial stability, production capabilities, technological expertise, and past performance.
- Periodically evaluate existing third - parties to ensure they continue to meet the organization's evolving needs. Make recommendations for retaining, replacing, or expanding relationships based on these evaluations.
- Contract Management:
- Review, negotiate, and finalize contracts with third - parties. Ensure that contract terms cover all aspects of the operational relationship, including scope of work, pricing, delivery schedules, quality standards, and dispute resolution mechanisms.
- Monitor third - party compliance with contract terms and take appropriate action in case of non - compliance, such as issuing warnings, imposing penalties, or terminating the contract.

Risk Management

- Risk Identification and Assessment:
- Identify potential risks associated with third - party operations, such as supply chain disruptions, data security breaches, regulatory non - compliance, and financial instability of partners.
- Assess the likelihood and potential impact of these risks on the organization's operations. Develop risk profiles for each third - party relationship to prioritize risk mitigation efforts.
- Risk Mitigation Planning:
- Develop and implement risk mitigation strategies for third - party operations. This may include diversifying the supplier base, establishing contingency plans, enhancing security measures, and maintaining open communication channels to address emerging risks promptly.

Cross - Functional Collaboration

- Internal Stakeholder Communication:
- Act as a liaison between third - parties and internal departments. Keep internal stakeholders informed about third - party operations, including any changes, issues, or performance updates.
- Gather feedback from internal teams regarding third - party services and use it to drive improvements in the relationship.
- External Partner Collaboration:
- Facilitate collaboration among different third - parties when they are involved in interconnected operations. Resolve any disputes or conflicts that may arise between third - parties to ensure smooth overall operations.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Assistant Business Manager II

Business: COO IT

Principal responsibilities

Operational Planning and Coordination

- Strategic Alignment:
- Collaborate with internal departments, such as procurement, production, and distribution, to understand business requirements and align third - party operations with overall company strategies.
- Develop long - term plans for third - party utilization, taking into account factors like cost - effectiveness, scalability, and risk mitigation.
- Process Integration:
- Map out and streamline operational processes between the organization and third - parties. Identify areas for improvement and implement changes to enhance workflow efficiency, reduce bottlenecks, and eliminate redundant tasks.
- Ensure that third - parties are integrated smoothly into internal systems and procedures, including communication channels, data sharing protocols, and work - handover processes.

Performance Monitoring and Optimization

- KPI Definition and Tracking:
- Establish clear, measurable key performance indicators (KPIs) for third - party operations. These may include metrics related to service quality, delivery times, production output, and cost management.
- Regularly monitor third - party performance against these KPIs using data analytics tools and reporting systems. Generate reports and dashboards to provide real - time visibility into performance trends for internal stakeholders.
- Performance Improvement Initiatives:
- When performance gaps are identified, work with third - parties to develop and implement improvement plans. This may involve providing training, suggesting process enhancements, or re - negotiating service - level agreements.
- Continuously seek opportunities to optimize third - party operations, such as through innovative sourcing strategies, technology upgrades, or better resource allocation.

Supplier and Vendor Management

- Supplier Selection and Evaluation:
- Participate in the supplier and vendor selection process. Conduct in - depth due - diligence on potential third - parties, assessing their financial stability, production capabilities, technological expertise, and past performance.
- Periodically evaluate existing third - parties to ensure they continue to meet the organization's evolving needs. Make recommendations for retaining, replacing, or expanding relationships based on these evaluations.
- Contract Management:
- Review, negotiate, and finalize contracts with third - parties. Ensure that contract terms cover all aspects of the operational relationship, including scope of work, pricing, delivery schedules, quality standards, and dispute resolution mechanisms.
- Monitor third - party compliance with contract terms and take appropriate action in case of non - compliance, such as issuing warnings, imposing penalties, or terminating the contract.

Risk Management

- Risk Identification and Assessment:
- Identify potential risks associated with third - party operations, such as supply chain disruptions, data security breaches, regulatory non - compliance, and financial instability of partners.
- Assess the likelihood and potential impact of these risks on the organization's operations. Develop risk profiles for each third - party relationship to prioritize risk mitigation efforts.
- Risk Mitigation Planning:
- Develop and implement risk mitigation strategies for third - party operations. This may include diversifying the supplier base, establishing contingency plans, enhancing security measures, and maintaining open communication channels to address emerging risks promptly.

Cross - Functional Collaboration

- Internal Stakeholder Communication:
- Act as a liaison between third - parties and internal departments. Keep internal stakeholders informed about third - party operations, including any changes, issues, or performance updates.
- Gather feedback from internal teams regarding third - party services and use it to drive improvements in the relationship.
- External Partner Collaboration:
- Facilitate collaboration among different third - parties when they are involved in interconnected operations. Resolve any disputes or conflicts that may arise between third - parties to ensure smooth overall operations.

Knowledge Experience / Qualifications

Skills

- Operational Expertise: In - depth knowledge of operational processes, supply chain management, and service delivery models.
- Data Analysis: Proficient in using data analytics tools to monitor performance, identify trends, and make data - driven decisions.
- Negotiation Skills: Strong negotiation skills to secure favorable terms with third - parties and resolve conflicts effectively.
- Problem - Solving: Exceptional problem - solving abilities to address complex operational issues and risks in a timely manner.

Qualifications

- Education: A bachelor's degree in business administration, operations management, supply chain management, or a related field. A master's degree is often preferred for more senior positions.
- Experience: 5 - 10 years of experience in operations management, with a significant focus on third - party management. Experience in the specific industry of the organization is highly beneficial.
- Certifications: Professional certifications such as Certified Supply Chain Professional (CSCP), Certified in Production and Inventory Management (CPIM), or Project Management Professional (PMP) are advantageous.

HSBCVZ/GZ

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited

Knowledge Experience / Qualifications

Skills

- Operational Expertise: In - depth knowledge of operational processes, supply chain management, and service delivery models.
- Data Analysis: Proficient in using data analytics tools to monitor performance, identify trends, and make data - driven decisions.
- Negotiation Skills: Strong negotiation skills to secure favorable terms with third - parties and resolve conflicts effectively.
- Problem - Solving: Exceptional problem - solving abilities to address complex operational issues and risks in a timely manner.

Qualifications

- Education: A bachelor's degree in business administration, operations management, supply chain management, or a related field. A master's degree is often preferred for more senior positions.
- Experience: 5 - 10 years of experience in operations management, with a significant focus on third - party management. Experience in the specific industry of the organization is highly beneficial.
- Certifications: Professional certifications such as Certified Supply Chain Professional (CSCP), Certified in Production and Inventory Management (CPIM), or Project Management Professional (PMP) are advantageous.

HSBCVZ/GZ

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Software Development (GuangDong) Limited