4063 - Hickory Auction Center - 1935 15th Avenue Pl SE, Hickory, North Carolina, 28602

CarMax, the way your career should be! 

Summary:

The Assistant Business Office Manager (ABOM) is responsible for a team of Business Office Associates.  The ABOM collaborates with the Business Office Manager to create an exceptional associate and customer experience aligned with the CarMax culture.

Essential Duties And Responsibilities:

Assists in personnel selection by attending job fairs and performing interviewsManages certification program to train and develop each associateConducts file reviews and annual performance reviews of business office associatesWrites and delivers performance managementProvides direction to the Business Office Associates as it relates to people management activitiesParticipates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasksManages personnel in processing retail automobile sales including printing daily reports, maintaining deal jackets, contacting financecompanies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperworkManages personnel in processing appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of draftsManages personnel in processing affiliated with state DMV paperwork, including paperwork necessary to title and register a vehicle for a customer after the saleDelegates and follows up on various business office tasksReconciles several accounts like sales audit, credit cards, customer deposit, and mail refundManages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to securityProvides customer service by listening, answering customer questions and explaining paperwork process   Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines

Qualifications:

Work requires ability to:

Manage others and makes decisions using independent and sound judgmentSelect effective team membersTrain and mentor associatesCoach and develop through feedbackCreate and maintain a positive work environmentResolve customer and associate issuesProvide excellent customer serviceRead, interpret and transcribe data in order to maintain accurate recordsUnderstand numeric filing systemUse word processing, spreadsheet and other programs, displaying intermediate PC skillsMulti-task in a high energy, fast-pace work environmentLift objects that weigh as much as 15-20 lbsSpeak and listen effectively in dealing with internal and external customers in person and over the phoneComplete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office

Working Conditions:

Pleasant but noisy office environmentMay require walking or standing for extended periods of timeFlexible work hours with shifts that may include nights, weekends, holidays, 12-hour days, and opening and closing shiftsWears CarMax clothing (acquired through the company) at all times while working in the store

Disclaimer And Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job.  This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.