The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
London is a city of hidden gems, exclusive experiences, and once-in-a-lifetime moments, and you’ll be the person making them happen. As our Assistant Head Concierge, you’ll be the go-to for the city’s best-kept secrets, ensuring every guest experience is seamless, special, and second to none. You will lead a talented team, work with the finest insiders, and help shape a concierge service that is as polished as it is personal.
Key responsibilities:
Support the Chief Concierge in inspiring and mentoring a concierge team that’s always two steps ahead. Go beyond recommendations and curate bespoke experiences that surprise and delight. Build relationships with London’s finest venues, restaurants, and event spaces to unlock exclusive perks for our guests. Ensure the team delivers nothing short of excellence, in line with Forbes, LQA, and Rosewood brand standards. Constantly research the latest openings, trends, and cultural moments to keep our service fresh and forward-thinking.About You:
You build relationships effortlessly and know how to turn contacts into curated experiences. You’re always ahead of what’s new, what’s next, and what’s worth experiencing. You understand the art of luxury hospitality and handle every request with care and confidentiality. You embrace technology that enhances the guest experience, from seamless reservations to digital concierge services. You love bringing out the best in your team and creating an environment where everyone thrives.You have at least 3 years' experience in a concierge operation with at least 1 year in a luxury enviornment.Diversity and Inclusion
We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
About Rosewood
Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.