Title:

Assistant Claims Manager (Military Move)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

HomeSafe Alliance is seeking highly skilled and motivated Assistant Claims Manager to assist in all aspects of claims management, to support and promote process improvement methodologies and best practices that enhance claims service.

The Assistant Claims Manager role is a remote opportunity responsible for ensuring the claim settlements meet or exceed customer expectations and comply with regulatory and company standards.  Manage large claims, catastrophic loss situations, mold, unusual occurrences, inconvenience claims, property damage claims, and MCO demands and ensure the settlement practices allow for prompt subrogation recoveries.  Raising awareness of any settlement practices, trends, or areas of concern to the Director of Claims. Responds to internal and external customer disputes and inquiries according to company policies. Must be exceptionally customer service oriented, have effective listening, verbal, and written communication skills, and possess a friendly, helpful demeanor.  

Required Education, Knowledge & Skills:

Undergraduate Degree in Business or related 4-year degree preferredMinimum 3-4 years personal property claims adjusting experience preferredPrior experience in a Supervisor or leadership role.Prior experience assessing employee productivity and identifying areas of improvement to provide constructive feedback and coaching as neededMust be a U.S. citizen due to contractual requirements.Excellent oral and written communication skillsProficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)Detail-oriented with superior organizational and strong time management with the ability to prioritize and complete assignments on schedule

Job Functions:

Perform and monitor claim adjudication and subrogation's to ensure claim timelines are met and repayment of claim payments are recovered quickly. Address and file claims with any agent, insurance company, or military office with information and documentation as needed to ensure prompt recovery of claim expenses. Work with the Director of Claims and Claims Managers to ensure any concerns or issues are addressed.  Perform training of new hires as necessary.Monitor workflows and identify any improvements necessary.   Review claim settlement and subrogation's when disputes escalate to ensure proper settlement and chargeback practices are followed. Work with service providers and other liable parties to resolve disputes on claim settlement.Analyze, process, and settle incoming Military Claim Office demands.  Reviewing that proper settlement practices were followed.Addressing with Claims Adjuster on any areas of improvement and involving the Claims Manager and Director of Claims when necessary.  Manage and monitor large loss and catastrophic situations ensuring all urgent matters have attention. Approval of Claim payables and receivables as necessary. Analyze, process, and settle any claims assigned in accordance with company policies, within assigned time limits, and per DoD regulations.Performs other job-related duties as needed.

Inclusion and Diversity at HomeSafe Alliance:

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

#LI-SH

Benefits:

Medical, Dental and Vision Insurance.

Paid time off (PTO) Three weeks of PTO for newly hired employees

401(k)

Health and Wellness Programs

Disability, Life and AD&D insurance

Employee Support program

Family Support: Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

Travel Accident & Medical

TRICARE Supplement Plan

Voluntary Benefit Plans

And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.