**Additional Information** **Job Number** 25012998 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20Sydney%20Hyde%20Park%2C%20161%20Elizabeth%20Street%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000) **Schedule** Full Time **Located Remotely?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. Leading a strong team of reservation agents that oversees the Sydney Marriott Cluster Hotels. **What will you be doing:** + Managing the day to day supervision and operations of the cluster reservations team + Responsible for generating reports on a weekly and monthly basis + Providing training sessions and on boarding new reservations agents + Maintain a confident selling approach to maximize overall hotel revenue and room sales + Ensuring all calls, emails and enquiries are handled and responded to in a timely manner + Liaise with the Front Office and Sales teams for all group reservation enquiries **About You:** + Experience in a reservations or front office role + Proven high level of customer service experience + Ability to lead and motivate a team, experience in training others is essential + OPERA system experience is highly regarded + Strong attention to detail, professional communication skills both written and verbal are all essential **In return we will provide:** + Discounted accommodation and food and beverage at Marriott International worldwide + Training and development opportunities + Discounted parking + Uniform provided daily + Rewards and recognition program Please note that this role is a 12 month maternity leave cover position. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.