A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager (Debt Collection Agency).

Principal responsibilities

Manage all activities related to debt collection of unsecured loan products including debt collection agencies (DCAs) management; to assist in the process of Third-Party Risk Management, associated persons’ due diligence assessment exercises and annual review for the DCAsLiaise and communicate with counterparts in both internal and external stakeholders to ensure smooth delivery of collections services and to improve recovery performancePerform daily operations on debt collection with external debt collection agenciesProvide prompt responses and recommendations on collection strategies and workflows to accommodate rapidly changing market, customer feedback and complaintsPrepare statistical and ad-hoc reports for management review; to perform accounts maintenance and provide administration supportsCo-ordinate and implement of projects, operation, system, UAT and manpower related issues to ensure smooth delivery of credit collection services as well as ad hot operational tasksEnsure adherence to legal and Group regulatory requirements, operating procedures and practices