With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

\n\nDeliver a high degree of professionalism and customer service to residents, homeowners, members of the board, contractors and vendors.\nInteract with homeowners, members of the Board of Directors, vendors, and contractors, in-person, by phone, and emails.\nResearch and respond to inquires.\nManage emails. Enter and update the database with homeowner and community data. Organize and file documents.\nManage club house reservations and rentals, conduct walk-throughs, collect security deposits, schedule meetings and events, manage and update the clubhouse rental calendar.\nCoordinate and schedule maintenance requests, contractors, and maintenance technicians onsite.\nAssist in assembling board meeting packages.\nDraft and send out weekly newsletters to homeowners in the community.\nCreate and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.\nMaintain HOA guidelines of the community.Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Issues violation letters to homeowners and follow-up to ensure corrected.\nAssist with other projects as assigned.\n\n Requirements\n2+ years of community association experience preferred; administrative and customer service experiences are required.\nExcellent communication skills (written and oral) and conflict resolution techniques.\nCustomer service driven and team oriented with a consultative approach when assisting others.\nEffective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.\nSelf-motivated, proactive, and takes the initiative. Communicates updates and follows up with the General Manager.\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.