With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Community Manager Assistant is an opportunity to move into the homeowner associationmanagement field. You will be responsible for providing the overall supervision of a limited number of community associations. The Community Manager Assistant interacts with internal and externalcustomers including homeowners, vendors, board members and committee members, as well asstaff at the Associa Client Shared Service Center (CSSC) and within the branch office.

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Essential Duties and Responsibilities

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Duties include but are not limited to:

\n\nSupervise the operation and administration of the Association in accordance with
management agreement and the Association's policies and procedures.\nActs as the primary liaison with the Association Board of Directors and homeowners as
needed.\nPerform/Direct administrative and management duties as requested by the Board of
Directors and in accordance with the management agreement.\nEnsure Associa community management tools are being effectively developed and utilized
such as annual calendar, action item list, resolution worksheets, timed agendas, RFP
matrixes, committee charters, procurement procedures, operating budget, etc.\nReview monthly financial reports and ensure management summary is submitted to the
association Board of Directors.\nProvide and/or oversee recommendations to the Association Board of Directors and
committees regarding major capital expenditures as required to maintain the desired community appearance and operation.\nMonitor corporate and client delinquency rates and collections process for account portfolio.\nAttend Board meetings per the management agreement and community events as needed.\nPrepare homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.\nPrepare Board packages according to established time frames.\nEnsure Board of Directors is aware of legal actions involving the Association.\nMaintain unit and contract files relating to the operations of the Association.\nAssist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.\nResponsible for maintenance of C3 data base, including updating resident information.\nCoordinate and/or oversee inspection of building facilities and/or common area and
arrange appropriate follow up actions as required.\nOversee the AP process in accordance with Associa home office processes and
procedures.\nOther duties as assigned.\n\n

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While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.

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\n Requirements

Knowledge and Skills

\n\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level\nKnowledge of communities, property, real estate and homeowners’ associations\nKnowledge of the role of the association board, the Community Association Manager, and\nhow those roles interface with the requests of homeowners\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.\nKnowledge of conflict resolution techniques at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\n\n

Education and Experience

\n\nHigh School Diploma or GED Required\nAssociates Degree strongly preferred\nAt least one year of Customer Service experience is required\nAt least one year of Community Association Management or relevant experience is preferred \nExperience with a high call volume is preferred \n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.