SUMMARY

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfactionLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank themMaintains customer satisfaction by providing solutions to customer concernsAssists in training and developing front end staffAssists in controlling shrink, expenses and laborResponsible for company assets including cash accountabilityProcesses information and merchandise through computer system and POS register system at lanes and service deskService Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)Work varied hours/days to oversee front end operations.Follows all store and department policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisor

KEY ATTRIBUTES

FriendlyLeadership skillsPeople/Communication skillsGenuineMoney handling skillsHonesty/IntegrityAbility to multi-task

SUPERVISORY RESPONSIBILITIES

Manages all Associates on the front end. Overall direction, coordination, and evaluation of the Front End and Associates. Follows NFI policies and applicable federal, state and local laws.Plan, assign, and direct workAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)Minimum of 6 months retail experienceKnowledge of retail computer systems, Word and Excel a plus 

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports and business correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication) and sales per associate hour.

CERTIFICATES, LICENSES, REGISTRATIONS

There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLadderStepladderUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 25 pounds           

Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning

Noise Level

Moderate

PAY RANGE (depends on industry experience)

       $16 up to $22/hour (IL Locations Only)

BENEFITS (eligibility based on full-time/part-time status)

Medical, Dental, and Vision InsuranceFlexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time OffRetirement PlansEmployee Assistance Program

 

 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location