Elevate Your Career. Thrive in Community. The University of Dayton, a premier Catholic institution, invites applications for the role of Assistant Director, Flyers Student Services within the Strategic Enrollment Management division. This position offers an exceptional opportunity to contribute to our vibrant community and make a lasting impact on students' lives. As the Assistant Director, you will play a pivotal role in enhancing the student experience and supporting our mission of fostering academic excellence and personal growth. Apply today!
The Assistant Director, Flyer Student Services provides leadership within the office by providing ongoing training and development to the Flyer Student Services team. This training and development includes responsibility for the development and maintenance of all materials within the knowledge hub, holding training sessions for new and existing staff to ensure a comprehensive understanding of all services offered. This staff member provides student service for the integrated functions of financial aid, registrar, student accounts, and support for other offices on campus through various communication channels (phone, email, in-person, live-chat, etc.)
The Assistant Director, Flyer Students Services will be an innovative thinker as the climate surrounding higher education becomes increasingly complex, and student service needs constantly evolve. The Assistant Director is a member of the FSS leadership team. The Assistant Director provides leadership within the office by providing ongoing training and development to the Flyer Student Services team. This training and development includes responsibility for the development and maintenance of all materials within the knowledge hub, holding training sessions for new and existing staff to ensure a comprehensive understanding of all services offered. This role will be involved with special projects that enhance daily operations and equitable service. This position requires an in-depth knowledge of all service areas of Flyer Student Services, as well as the ability to collaborate with Flyer Student Services Counselors, home office leadership, and liaisons on more complex issues or account updates.
The Assistant Director will identify, recommend, and implement changes that improve service and positively impact retention. This individual is expected to use problem solving skills on a daily basis and to maintain strong collaborative relationships for fulfilling the duties of the position. The Assistant Director will report to the Executive Director of Flyer Student Services.
As a Catholic Marianist University, we believe that diversity, equity, and inclusion are essential to the success of students and staff. The Assistant Director, Flyer Student Services will work individually and as a team member to make tangible contributions to UD’s mission to become an anti-racist university. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission. The Assistant Director is expected to meet semi-annually with their supervisor to identify the ways in which they are both individually and collaboratively working to advance diversity, equity, and inclusion within the University of Dayton community.
Minimum Qualifications:* Bachelor’s Degree OR Associates Degree with one year of professional experience in a one-stop service office at a university OR three years of professional experience in a one-stop service office at a university
* Professional staff supervisory experience; minimum of one year
* Experience working in a professional customer service setting/operation; minimum one year
* Customer service excellence
* Strong conflict management skills
* Self-motivated and demonstrated ability to work independently
While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:
* Master’s degree in related field
* Progressive leadership within an office including delivery of training to other team members
* Experience working as part of, or in association with, a one-stop student service center within a university; minimum one year of experience
* Experience working in higher education
* Demonstrated ability to communicate effectively with families and students of diverse backgrounds
* Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds
* Demonstrated ability to cultivate and maintain relationships with a variety of constituents and evidence of strong interpersonal skills
* Ability to work with staff, students and families in a manner consistent with Catholic and Marianist values and principles
To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.
Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.
Closing Statement:
Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.