Reporting to the Program Director, the Assistant Director, Programs, Tenant Success Services provides supervisory oversight to the Tenant Success Services program. Using a Critical Time Intervention (CTI)-informed model, the Assistant Program Director supervises a growing team of Clinical Coordinators, Program Coordinators, and Housing Retention Specialists. The Tenant Success Services program provides time-limited services focused on housing retention, resource development, and community integration with the goal of helping formerly homeless individuals and families develop the skills, tools and resources needed to sustain long term housing retention and prevent eviction. These services are provided to individuals and families exiting the shelter system and moving into apartments in new developments located throughout Brooklyn and Queens.  

The Assistant Program Director ensures that service provision is of the highest quality and is consistent with CTI-informed principles. The Assistant Program Director liaises with community stakeholders, funders, property management, and real estate development companies. 

This position's hours are generally 9 AM-5 PM, Monday-Friday. The position will be fully in-person and will provide services and supervision of staff placed at various program sites across Brooklyn and Queens. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Provide direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors  

Offer support, training, and quality control for intake processes, initial assessments, and the reassessment of participants, as well as closing cases as necessary and as per guidelines  

Assist with hiring, onboarding, training, and coaching of new staff  

Travel between sites to attend meetings and provide supervision  

Produce outcomes reports based on services provided as well as track program participants entry and exit and monitor for accuracy  

Manage caseload assignments and conduct case reviews with staff  

Provide training to staff on Critical Time Intervention model  

Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely  

Supervise and conduct case conferences  

Coordinate delivery of care with multiple service providers  

Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness  

Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict  

Provide support and guidance to direct reports when navigating various systems, including HRA, Social Security, Medicare, and Medicaid, etc.  

Assist in the development of evidence-based groups, social programming and other events for tenants 

Perform other duties as assigned 

MINIMUM QUALIFICATIONS:  

LMSW strongly preferred  

3 years of experience working with populations who have experienced or are at risk of homelessness  

Previous supervisory experience and strong clinical and assessment skills preferred  

Familiarity with Critical Time Intervention principles preferred  

Superb collaborative skills, ability to work successfully with a wide range of internal and external stakeholders  

Creativity, strong problem-solving skills  

Demonstrated ability to work across multiple program locations while managing frequent competing demands  

Ability to communicate (verbally and written) with diverse populations and stakeholders  

Ability to travel throughout the boroughs via public transportation or vehicle  

Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred 

Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams  

Bilingual Spanish/English preferred