Details

Posted: 21-Aug-25

Location: Winston-Salem, North Carolina

Type: Full-time

Salary: Commensurate with experience

Categories:

Operations Operations - Ticket Office

Sector:

Professional Sports

Preferred Education:

4 Year Degree The Assistant Director, Ticket Operations is responsible for managing the daily operations of the ticket office as it relates to event creation utilizing Paciolan ticket software, event management, processing ticket orders, ticket distribution, customer service, conflict resolution and enforcement of NCAA regulations related to the sale and distribution of tickets to intercollegiate athletic events and non-intercollegiate events.

Essential Functions:

Provides exceptional customer service to walk-up customers at Ticket Office window; responds to customer questions and telephone inquiries. Researches, investigates, and resolves problems as they occur in an effort to provide the Best Fan Experience in the state of North Carolina Sells and prints tickets on Paciolan ticketing software for football, men’s and women’s basketball, baseball, men’s and women’s soccer, and non-intercollegiate events. Coordinate priority seating allocations and distribution of tickets Responsible for ticket operations management for events and home games for Wake Forest Athletics. Assists with other University projects and events as needed. Plan renewal campaigns for baseball, women’s basketball and men’s & women’s soccer Assist with renewal efforts for football and men’s basketball Authorizes and processes credit card sales, accepts cash or checks, and applies payment to the Paciolan system. Contributes ideas and viewpoints on strategic and operational plans Coordinate the hiring and training of part-time employees Liaison to ticket sales team to assist with inventory, creation and execution of group sales initiatives utilizing Fevo platform Adheres to NCAA regulations regarding ticket sales at home athletic contests to include recruits, high school coaches, players’ families, the general public, boosters, and donors. Reports any potential ACC and NCAA rules violations to the Assistant AD of Ticket Operations or Compliance Office.

Required Education, Knowledge, Skills, Abilities:

BA/BS with working knowledge of sales and customer service and one year experience. An equivalent combination of education and experience may be accepted. Unquestionable integrity and a strong sense of professional ethics. Evidence of being self-starting, self-motivating, organized, entrepreneurial and creative in formulating and presenting solutions to customers over the phone and in person. Proficiency in Microsoft Office Suite and familiarity with CRM software solutions. Experience with Paciolan preferred. Excellent customer service skills including listening, clear communication, empathy, adaptability, and patience. Ability to research and organize information and data accurately and with an attention to detail. Ability to prioritize and to execute multiple tasks in a time-sensitive, pressurized environment. Knowledge of NCAA rules as they pertain to intercollegiate ticket operations. Ability to communicate, both orally and in writing, with varied constituents; general public, students, coaches, administrators. Ability to handle cash, checks and credit card sales. Flexibility to work evenings and weekends. Valid driver license with good driving record; must be insurable.

Physical Requirements:

This position may require occasional lifting of items weighing 0-25lbs. This position may require employees to stand for extended periods of time to complete task work.

Accountabilities:

Responsible for own work

Create a Job Match for Similar Jobs About Wake Forest University Founded in 1834, Wake Forest University is a private university located in Winston-Salem, N.C., with over 8,000 students from 48 states and 46 countries. We are a vibrant and diverse academic community where our students study in one or more of the 42 majors and program we offer within our six colleges and schools.In September 2017, U.S. News ranked Wake Forest #27 in the country in their “Best Colleges” listings. From the same report, we were also ranked #12 in “Strong Commitment to Undergraduate Teaching” and #23 in “Best Value”. Connections working at Wake Forest University More Jobs from This Employer https://ncaamarket.ncaa.org/jobs/21604165/assistant-director-ticket-operations-department-of-athletics-r0008184 Return to Search Results