The Sr Assistant Director of Financial Aid Operations will support the Associate Director in the daily management and operations of the Financial Aid Office This individual will focus on ensuring compliance of federal state and institutional financial aid policies as well as leading efforts to improve operational efficiency through system optimization staff training and process innovation The Sr Assistant Director will also assist in managing the administration and distribution of financial aid funds while ensuring timely and accurate services to students and their familiesThis position manages the staff and daily functions of the operations unit and is responsible for the Direct Loan and private loan programs Pell Grant Free Application for Federal Student Aid FAFSA processing verification performs Return of Title IV and oversees the Satisfactory Academic Progress SAP process These programs require precise policies procedures and federal aid regulation knowledge Supervises the office imaging system and record managementKey Responsibilities Oversee the day to day financial aid operations including managing loan disbursement award packaging and reconciliation processes Manage regulatory reporting and reconciliation including annual audits Direct Loans and Pell Grant Ensure compliance with federal and state regulations including Title IV policies institutional policies and audit requirements Supervise financial aid staff and provide professional development and training opportunities Collaborate with others to maintain and optimize financial aid systems and technologies Manage escalated student financial aid inquiries and disputes ensuring a high level of customer service Assist in the development and implementation of strategies to enhance financial aid processing efficiency and service delivery Evaluate and revise financial aid processes leveraging data and feedback to streamline operations and improve student experiences