About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key responsabilities:

- Maintain harmonious and professional relationship with all departments and Home Office.
- Comply with and enforce Four Seasons’ Category One and Category Two Work - Rules and Standards of Conduct as set forth in EmPact. 
- Must have strong interpersonal skills and be able to relate to all levels of staff.
- Must be able to assist hotel guests with technical requirements and issues.
- Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
- Assist in other areas of the accounting office as needed.
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide administration services, to include; contribution to technology capital and operating budgets.
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
- Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
- Assist in the co-ordination of new acquisitions and major projects as required.
- Participate in property-level, corporate-initiated technology implementations.
- Good knowledge and support for Desktop OS and applications including patches.
- Provide direct guest support and quality support to function rooms and conference services.
- Administer Lotus Notes, connection to global VPN and other communication tools.
- Assist in the process of systems backup and recovery procedures.
- Assist in management of third party vendors.
- Provide 24 / 7 support for mission critical systems.
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
- Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of TID.
- Recommend new applications as requested by hotels to streamline business processes.
- Implement technology “best practices”.
- Provide HSIA Guest and Customer support when no contract with third parties exists.
 

Our Ideal Assistant Director of IT will have:

- Highest level of integrity and transparency.

- Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.

- Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills

- Good written and verbal communication skills

- Work in a safe, prudent and organized manner.

- Reasonable cost analysis, cost management and budgeting skills.

- Clear understanding of the purpose and reasons for internal controls.

- Understand and familiar with hotel quality standards and service standards.

- Strong commitment to service.

- Technical background, MCSE or strong networking skills.

- Prior education and/or experience supporting complex networks.

- Knowledge of basic accounting principles

You must possess the legal right to work in Spain and have fluency in English and Spanish

What we offer

- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals