Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!

The Student Academic Success Center is a collaborative, equity-focused, data-informed, and student-centered resource for undergraduate and graduate students that offers a full range of academic resources and programs in one integrated Center. The Student Academic Success Center team focuses on creating spaces for students to engage in their coursework and approach to learning. Through academic coaching, tutoring, Supplemental Instruction, effective communication strategies, the Tartan Scholars program, accommodations for students with disabilities, and language support for multilingual learners, we offer a wide variety of opportunities for undergraduate and graduate students to deepen their understanding of who they are as a learner, communicator and, ultimately, scholar.

Reporting to the Director of Communications and Language Support, the Assistant Director for Language Support Initiatives will leverage a background in student language learning, cultural competency, and academic success. The Assistant Director will:

Partner with the Director of Communication and Language Support and Assistant Director for Communication Support Programs along with the Student Academic Success Center team on the delivery of a range of academic resources and programs related to student success.Partner with the diverse community of campus stakeholders to identify, share, and learn from the opportunities and best practices in our community related to language support and student success,Contribute to the supervision and mentoring of graduate assistants from the Languages, Cultures and Applied Linguistic department.Contribute to the further development of a cross-functional success team within the Student Academic Success Center.

Core Responsibilities:

The Assistant Director, Language Support will coordinate with academic partners to develop and deliver a slate of supplemental workshops, programming and resources that support multilingual competencies and academic success, facilitate International ITA testing, and support the Director of Communication and Language Support in the management & delivery of overall academic support programs.

Program Planning – Partner with the Director of Communication and Language Support to develop and maintain connections to across campus programs, departments, and offices related to communication and language support, including data gathering and analysis to evaluate existing services and propose revisions or new services that meet the needs of student, and create curricula and modules for training. Shared responsibility for the selection and management of a peer student staff, which can include biweekly check-in with consultants; consultant shift supervision which includes new consultant session observation and feedback, continued training, evaluation for preparedness to expand session appointment availability; management of related projects; assist with practicum training course and transition from practicum to training & consultation delivery.Academic Partnership Programming – coordinate with academic departments to develop & deliver a slate of supplemental workshops, programming in communication and intercultural domain. Mentor graduate assistant as is appropriate.International TA Testing – facilitate ITA testing and actively engage in fall and spring orientation sessions for new students.Administrative Duties –conduct ongoing and summative assessment protocols for programs under individual purview; collaborate with Success Operations Team to manage logistics for programs and services in Communication and Language SupportSuccess Center Responsibilities – curate Communication and Language Support content for Student Academic Success Center newsletter, social media presence, and website content; participate in staff meetings and professional development opportunities. create and deliver informational presentations to introduce Communication and Language Support to campus stakeholders.University Service – Actively engage in service to the University community: as evidenced by committee participation and volunteering at university-wide events and initiatives that provide both professional and personal development while engaging in the life of the university.

Inclusion and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of diverse audiences. We are looking for someone who shares our values and who will support the mission of the university through their work.

Minimum Qualifications:

Education: Bachelor's degreeExperience: 3-5 years of relevant work experience. Language support, ITA testing.Strong organizational skills, and oral and written communication skillsA combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Preferred Qualifications:

Education: Master’s degree in education, higher education, second language acquisition or similar fieldExperience: 3-5 years of progressive responsibilities in an academic support environment.

Requirements:

Successful background check

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. 

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: 

Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. 

Click here to view a listing of employee benefits

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. 

Statement of Assurance