**Description:** + Develops, monitors, and evaluates all Events related objectives, strategies, marketing plan and actions in the Events Sales Department with Sales & Marketing so as to achieve or surpass forecasted revenues. + Implements the operational standards as per Hyatt Hotels Corporation Operations Manuals, establishing the Hotel as the undisputed trendsetter in Events Sales creativity. + Constantly reviews and monitors the guest service standards ensuring they meet the Hyatt brand standards and exceed the level of expectation of the market. + Establishes a rapport with guests maintaining effective customer relationships and handles all guest complaints, requests and enquiries on Food, Beverage and service. + Personally and frequently verifies that guests are receiving the best possible service. + Spends time in each function / event to ensure that the function / event is managed well by Banquet Service and supporting team and functions to the fullest expectations. + Prepares a yearly marketing plan for Events and convention sales, which is the basis of the Food and Beverage Annual Marketing Plan. + Continuously seeks ways to maximise revenues and profits by cross selling and up-selling other facilities and service. + Actively courts and develops sales and marketing activities with key industry partners such as travel agencies, convention organisers. + Ensures that all employees in the Events Sales Department are fully aware of market needs and trends and that their products meet these requirements. + Through hands-on management, supervises closely all Events Sales employees in the performance of their duties in accordance with Policies & Procedures and applicable laws. **Qualifications:** Candidates with experience in Director of Events are preferred. **Primary Location:** CN-Fujian-Xiamen **Organization:** Hyatt Regency Xiamen Wuyuanwan **Job Level:** Full-time **Job:** Sales **Req ID:** XIA001399 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.