At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid BereavementPet Insurance and Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementTeam Member Hotel Rates, other discounts, perks and moreMany of our Leadership positions are bonus eligible

What We’re Looking For:

The ideal candidate will have extensive safety and security experience in either a hospitality/ law enforcement background, a passion for guest engagement, and strong leadership skills to oversee multiple locations and teams effectively.

Who You Are:

A results-oriented leader with a proven track record of managing large-scale operationsA skilled communicator who fosters strong relationships across departments and inspires collaboration.Detail-oriented and highly organized, capable of managing multiple priorities while maintaining a focus on quality and efficiency.Analytical and resourceful, with the ability to identify opportunities for improvement and implement impactful solutions.Passionate about developing teams, with a commitment to fostering growth and professional development.

What You Will Do:

Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standardsEnsure delivery of quality security services to guests and hotel staff in a friendly and professional mannerDirect and maintain continuous physical property rounds by Security personnelSet and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest roomsProduce weekly schedules and maintain accurate payroll/reports pertaining to budget standardsDevelop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire proceduresMaintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.Set and maintain standards for all investigationsConduct detailed investigations into work-related injuriesResponsible for the search, storage and return of all lost and found itemsMaintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.Review all reports regularly for completeness and accuracyEvaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key productionDevelop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of systemDevelop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarmsOther duties as assigned

Your Experience Includes:

Minimum three years’ experience as a hotel Security Manager or three years law enforcement manager experienceThorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelStrong investigative skillsAble to work a flexible schedule, including weekends and holidays

Who You’ll Supervise:

Senior Security Managers