Recruitment/Posting Title Assistant Director Spvr Job Category Staff & Executive - Financial Aid Department Office Financial Aid NB Overview The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission.

The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year.
The Office of Financial Aid provides the highest quality service to undergraduate, graduate, and professional students in pursuit of their academic goals. The office is committed to assisting students and families in planning for and meeting expenses associated with attendance at the university. The team strives to bridge the gap between the cost of education by providing equal opportunities and access to financial resources. The office empowers students through financial literacy resources to make informed decisions about managing finances and preparing for the future. Posting Summary Rutgers, The State University of New Jersey is seeking an Assistant Director for the Office of Financial Aid NB. Reporting to the Director of Financial Aid, Rutgers University–New Brunswick seeks a seasoned, forward-thinking, and team-oriented leader to serve as the Assistant Director of Financial Aid.
Among the key duties of the position are the following: Works with the Director, Associate Director and Assistant Managers to foster a customer-focused, service oriented environment. Hires, coaches, supervises, and evaluates staff, promoting a high level of customer service, and overseeing operations and workflow management of the Office of Financial Aid. Develops, manages, collects, and analyzes key performance indicators., Produces statistical reports on individual and organizational performance/trends based on transactions (in-person, online, email, phone, etc.). Develops, implements, and maintains initiatives/programs to identify historic trends, staffing needs, impact on resources and future forecast trends. Ensures adequate staffing levels to meet customer service expectations. Conducts process analysis through evaluation of work processes and customer satisfaction levels and recommends improvements. Ensures regulatory compliance, determining financial aid awarding guidelines, and overseeing the administration of federal, state, and institutional financial aid for RU–NB, which includes over twenty (20) schools and 50,000 students. Maintains internal controls, systems, and procedures and establishes policies for all financial aid programs to ensure fiscal integrity and compliance with applicable laws and regulations. Applies leading-edge technologies and practices such as financial aid/scholarship leveraging to refine and implement financial aid/scholarship packaging policies to attract and retain students. Uses research and data through business intelligence to analyze and evaluate impact of financial aid and scholarships on enrollment goals. Interacts closely with college deans, and student services directors, and participates in Rutgers-wide initiatives. Educates leadership on current and evolving financial aid regulations and institutional policies, impact to Rutgers University, and recommends effective options and solutions. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Exempt Grade 07 Position Salary Annual Minimum Salary 91297.00 Annual Mid Range Salary 115559.00 Annual Maximum Salary 139821.00 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP