Assistant ER Advisor 

Your new role  

You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business. 

This is a hybrid role normally 1 to 2 days per week in the office, (Bristol or Birmingham) with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies. 

 

What to Expect 

Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion  Provide HR advice in relation to HR policy, practices & procedures  Utilise technology, including our case management system, to remotely deliver a quality service to our customers   Handle inbound ER phone calls from our customers  Exposure to a wide variety of contracts across many sectors, both public and private   Be part of a wider customer service focussed People Support team, Mitie's central HR function 

What we are looking for 

Employee Relations knowledge or keen interest in Employee Relations  CIPD qualified or looking for the opportunity to be supported with your studies  Proficient IT skills including MS Word, MS Excel and MS PowerPoint.   An understanding of HR systems would be an advantage.  Keen interest in Employment Law.   Strong understanding of and respect for confidentiality.  

Competencies 

Curious thinker - has an inquisitive mind, researches and asks questions.  Strong customer service focus, with excellent written and oral communication skills.   Strong case management skills where there are competing priorities  Well organised, with the ability to work to tight deadlines and excellent attention to detail.   Ability to work well in a team and to work on own initiative.   Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.