Job Purpose 

The job holder will support with payment-related inquiries, ensuring accurate and timely responses to clients and internal stakeholders.

Key Accountabilities:

Respond to payment-related inquiries from clients, both external and internal, through various channels (email, phone, chat, etc.) fostering a positive and informative experience while maintaining high levels of customer satisfaction. Track payment discrepancies or issues, liaising with relevant departments to ensure accurate resolution. Provide clear and concise explanations of payment processes, policies, and procedures to clients and colleagues to facilitate efficient decision-making. Responsible to reconcile payment records by collaborating with Finance and Accounting teams to ensure accurate financial reporting and data integrity. Maintain a thorough understanding of the company's products, services, and pricing to effectively address payment-related questions. Escalate complex payment issues to senior management when necessary, ensuring timely and appropriate resolution. Document and update payment-related interactions CRM system ensuring accurate and organized records and efficient retrieval of information. Identify opportunities to enhance the payment enquiry process, suggesting improvements to streamline workflows and enhance customer satisfaction. Stay updated with industry trends and best practices in payment processing and customer service.. Responsible for the preparation of Master Community Service Charge Waivers, and process comfort letters or Sales Purchase Agreement (SPA) waivers in line with the approved process and DOA if applicable.  Liaise with legal team on matters concerning on Loss Prevention Fund (LPF) cases, final settlement cases and buyouts. Stay up-to-date on industry regulations and best practices related to payments and customer care to ensure compliance with regulations and the provision of quality service to customers.

Qualification: 

High school diploma or equivalent qualification; Bachelor’s degree in Finance/ Accounting- preferred. In-depth knowledge of real estate industry payment practices and procedures. 2-3 years’ experience in similar role; real estate experience preferred

Job Specific Skills:

Proficiency in MS Office suite, particularly MS Excel; relevant accounting software or systems (preferred) Excellent verbal and written communication skills.  Customer Centric approach Detail-oriented and Team player Excellent time management skills  Relationship building Be able to handle multiple tasks and meet deadlines.  Ability to prioritize collections efforts based on the urgency of outstanding payments.  Strong analytical and problem-solving abilities, capable of addressing intricate payment-related issues