**Job Purpose** The job holder will support with payment-related inquiries, ensuring accurate and timely responses to clients and internal stakeholders. **Key Accountabilities:** + Respond to payment-related inquiries from clients, both external and internal, through various channels (email, phone, chat, etc.) fostering a positive and informative experience while maintaining high levels of customer satisfaction. + Track payment discrepancies or issues, liaising with relevant departments to ensure accurate resolution. + Provide clear and concise explanations of payment processes, policies, and procedures to clients and colleagues to facilitate efficient decision-making. + Responsible to reconcile payment records by collaborating with Finance and Accounting teams to ensure accurate financial reporting and data integrity. + Maintain a thorough understanding of the company's products, services, and pricing to effectively address payment-related questions. + Escalate complex payment issues to senior management when necessary, ensuring timely and appropriate resolution. + Document and update payment-related interactions CRM system ensuring accurate and organized records and efficient retrieval of information. + Identify opportunities to enhance the payment enquiry process, suggesting improvements to streamline workflows and enhance customer satisfaction. + Stay updated with industry trends and best practices in payment processing and customer service.. + Responsible for the preparation of Master Community Service Charge Waivers, and process comfort letters or Sales Purchase Agreement (SPA) waivers in line with the approved process and DOA if applicable. + Liaise with legal team on matters concerning on Loss Prevention Fund (LPF) cases, final settlement cases and buyouts. + Stay up-to-date on industry regulations and best practices related to payments and customer care to ensure compliance with regulations and the provision of quality service to customers. **Qualification:** + High school diploma or equivalent qualification; Bachelor’s degree in Finance/ Accounting- preferred. + In-depth knowledge of real estate industry payment practices and procedures. + 2-3 years’ experience in similar role; real estate experience preferred **Job Specific Skills:** + Proficiency in MS Office suite, particularly MS Excel; relevant accounting software or systems (preferred) + Excellent verbal and written communication skills. + Customer Centric approach + Detail-oriented and Team player + Excellent time management skills + Relationship building + Be able to handle multiple tasks and meet deadlines. + Ability to prioritize collections efforts based on the urgency of outstanding payments. + Strong analytical and problem-solving abilities, capable of addressing intricate payment-related issues