JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.Job Responsibilities Overall responsibility and accountability for day-to-day activities taking place at all assigned real estate locationsMaintain client satisfaction with delivery of Facility Management and Workplace services and support programs to increase customer satisfactionLeverage delegation techniques to ensure coordinators are actioning day-to-day activities and tasks timely and accuratelyDevelop/define, and communicate best practices to determine and resolve ‘business as usual’ and ‘emergency’ situations involving health and safety to ensure proper management and expeditious resolution.Act as an escalation point for JLL coordinators and client employees and use good judgment when making decisionsRegularly rotate through each real estate location to build relationships, better understand building nuances, and ensure high levels of visibility to the JLL team and client teamsWork with a high level of self-review and ensure accuracy of all deliverables (vendor proposals, work order verification, etc..)Mentor team to become facilities and workplace experts, proactively identifying issues and engaging vendor/partners to implement solutionsSupport compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and proceduresMeet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordinglyEnforce all Company policies and training requirements regarding safe and efficient operations and work practicesImplement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standardsDemonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovationsFoster connection, collaboration, and partnership with Client’s internal departments.Showcase and demonstrate JLL’s advisory and collaborative approach in formal and informal settings (weekly meetings, cross-functional meetings, Slack communication, email communication, in-person interactions)Responsibility for overall aspects of work orders, including the timeliness of work order completion (regular audits, aging open work orders, effective communication with client stakeholders on updates, closing tickets timely, and other projects, as needed)Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, and vending.Any and all other duties and tasks assigned.Job Qualifications Bachelor’s degreeMinimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultantExcellent customer, computer, managerial, verbal and written communication skillsAbility to multi-task and effectively organize responsibilities to achieve portfolio goals and objectivesBasic knowledge of building systems (mechanical and electrical systems).Proficiency in Google Suite preferredExperience with Corrigo a plusWHAT’S IN IT FOR YOUJoin an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being 

Location:

On-site –Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.