JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Client/Stakeholder Management 

Provide superior customer service to meet on-site client’s expectations

To be attuned with customers, build and establish relationships with stakeholders across all levels.

Foster a sense of community and create happiness at work for the team, the client and their guest.

Display tact and diplomacy in working and communicating with others/users. 

Share communications collaterals with the JLL team 

Procurement & Vendor Management

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required

Hold vendors accountable for timely service at Client sites

Work with sourcing to on-board new vendors and maintain existing vendor and contract information.  

Liaise and manage respective vendor to support the functionality of office space

Finance Management

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

Ensure prompt and accurate management of purchase orders in JDE

Research and resolve vendor payment issues.

Health & Safety Management

Conduct regular audits to ensure safety procedures on site are in place and working

Assist in carrying out safety procedures when needed

Site Operations Management

Assist in the implementation of Industry Best Practice operations

Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

Seek ways to constantly reduce costs and improve operational standards

Maintain premises in neat and good working condition at all times

Maintain duplicate office keys in good order

Assist with receptionist coverage from time to time

Provide FM support for meeting room bookings where required

Monitor Janitor team to ensure that office and amenities items are always in stock

Organize and track activity status and details of multiple projects.

Be FM POCs and assist with the functions/services of transportation, event, space management, and occupancy planning

Enhance site field manuals & SOPs for the FM functions above.

Oversee  FM function/service executions, ensure smooth operations.

Resolve problems associated with all building services including: janitorial, mailroom, reception, transportation, event, space management, copier services, parking, conference rooms, interior and exterior furnishings, fixtures and equipment.

Pro-actively inspect interior and exterior spaces regularly as directed to ensure the facility is  in good repair and the site is safe.

Supervise the housekeeping staff and ensure that the facility is a clean and hygienic place to work in.

Check rooms and furniture to identify needs for repairs or renovations.

Assist with the coordination, scheduling and performance of all maintenance activities of soft services

Assist with operational reporting, budgeting, financial systems and purchasing

Be Mentors for junior Facilities team members

Be responsible to consolidate all customer issues and generate a monthly report

Ad Hoc responsibilities assigned by the Site Service Manager

Prepare logs, documents and reports as required for the site and take action as required.

Be a team player and work with other members of the team to meet all team goals and deliver performance excellence

Observe and report all incidents or suspicious activity to the Site Service Manager or Client Security as appropriate for the circumstances and/ or as required by the site.

Risk Management

Assist in the implementation and management of property risk management program

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

Achieve Key Performance Indicators and Service Level Agreement targets

Firm First Mindset

Able to cooperate and work well with others to meet targets

Support the team effectively as and when needed

Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management

Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer

Able to interact with the general client staff & vendors with ease

Ability to manage conflict and conflicting priorities

Demonstrates ability to work with vendors to deliver efficient services

Demonstrates proactive & professional approach to customer service

Has a customer-oriented attitude

Project Management & Organisational Skills

Proven ability to manage multiple and complex operational matters on a daily basis

Demonstrates ability to prioritise and manage the completion of projects in an efficient and timely manner

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.