JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Procurement and Vendor Management

Manage the vendor procurement and management practices of the various CA sites and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.Benchmark services across properties within the country as well as across the region.Administer the virtual approval process for contract executionCo-ordinate and monitor the contractor management program

Facilities Operations

Implement a comprehensive energy management programImplement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance. Manage the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintainedRecommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to CAEnsure consistency of regional policies & procedures with constant updating of Oneview and that all staff have adequate familiarity with the systems as well as the policiesImplement, comply with and audit all internal management systems, for quality assuranceAssist with the coordination of Churn and other relocations  activitiesEnsure all Critical Environment (CEM) requirements are met. Ensure all Reactive Maintenance is completed as per the agreed timeframes.Ensure all Financial Management requirements are completed in a timely and accurate manner.

Risk Management

Coordinate a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.Ensure data integrity of all information loaded into systems and comply with the audit process from time to timeAssist in the development of guidelines and strategies to protect health and safety of staff and others, protect CA and Jones Lang LaSalle reputations.Ensure disaster recovery and business continuity planning is implemented and maintained.Ensure escalation procedures are in place and observed for incident and problem reporting including advice to CA Regional Managers and insurance company.

Profitability/ Savings Initiatives:

Develop initiatives and strategies that lead to cost savings and service improvement

Customer Service / Client Relationships:

Evaluate service response time and analyze occupants’ service request trends and suggestionsEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.Lead by example and groom the team in achieving maximum client satisfaction level

Finance:

Responsible for developing and following budget for all services and or locations under his / her responsibiltiyReview monthly financial reports including the preparation of accruals and variance analysis with FMs and Regional Finance Manager (as required).Assist in the budgeting and Recommit process including reviews with Regional Finance Managers as required.Administer the OneView website and ensure that all reports and other relevant data are regularly updated.

Reporting:

Deliver delivers meaningful inputs across the region in the development of monthly management reports.

Training:

Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the Jones Lang LaSalle senior Account team  to devise new and innovative methods of learning built around skill development, leadership and succession planningAssign buddies for new team members to ensure team work, consistency & rationalization of the team

Leadership / Staff Management:

Actively encourage an environment that supports teamwork, co-operation & performance excellenceAct as manager and a coach for the team ensuring high staff morale, trust and work ethics.

Develop and implement effective help desk system using OVSC and 360 facility

Supervise all HD related activities, and ensure the HD operators follow the below HD guidelines

To provide Call logging services in accordance with the service guidelines.Receive and log complaints - Record complete details of the service requests / complaints from employees of Convergys. Assign Unique Identity numbers for all service requests / complaintsWork order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbersAssign and Despatch - Assign specific service provider based on the nature of request / complain.Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response timesOccupier feed back - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closureReporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Assistant Manager - Facilities in job card analysis

Liaise with JLL America’s team on any OVS related issues

Location:

On-site –Bangkok, THA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.