[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

Semiconductor Manufacturing Technology

Industrial Quality Solutions

Research Microscopy Solutions

Medical Technology

Vision Care (Consumer Markets)

Job Title : Assistant Field Service Engineer (REF)

Contract: Fixed Term (1yr)

Location : Daejeon

[ Key Responsibilities ]

Perform Installation, PM, Corrective Maintenance, Application support for medical devices at customer site and Technical Service Room

Provide a remote service included Zeiss Smart Service and Phone fix to customer

All service activities should be following the service manual(procedures) and record on Service report

Be responsible for checking systems and devices to meet technical inspection standard

Maintain and review received inspection documents

Conduct HQ communications regarding service, inspection, and device issues

Demonstrate true sense of ownership and coordinate with engineering and escalation teams to achieve solution of customer issues and requests

Technical support for the products installation, demonstration in exhibits, academic society

Manage service tool calibration and truck stock (own engineer’s stock)

Drive sales of service products for the OPTIME Service Contract.

Support to the sales team to enhance customer engagement and business growth

Collaborate with the Quality Controller to ensure the quality of performed on-site product inspections

[ Requirements ]

University degree and/or equivalent certifications and experiences in Engineering or relate field

Business-level English communication skills

Professional appearance and ability to foster company success through courteous interactions with customers

Excellent communication and customer service skills

Ability to work independently and as par of a team

Attention to detail and strong problem-solving abilities

Your ZEISS Recruiting Team:

JoEun Kim （김조은）, ShinBi Park （박신비）, YuNa Jung （정유나）