JOB PROFILE

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ASSISTANT F&D MANAGER

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Hilton Malta

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JOB OVERVIEW

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The Assistant F&D Manager supports the F&D Manager to run daily F&D operations and create exceptional guest experiences.

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·         Are you passionate about excellent food and drink?

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·         Can you inspire your team to deliver excellent customer service every time?

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·         Do you think breakfast is an important start to the day?

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·         As a manager, are you supportive and inclusive?

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If so, this role is made for you!

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Reporting to:

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-        F&D Manager

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Responsible for:

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-        Restaurant Managers

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-        Bar Managers

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-        In-Room Dining Manager

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-        Banqueting operations

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Works closely with:

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-        Culinary Team

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-        Stewarding Teams

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KEY RESPONSIBILITIES

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As Assistant F&D Manager, you will:

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1.         Commercial Performance

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·          Manage daily F&D operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&D Manager

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·          Review departmental results with the F&D Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance

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2.       Exceptional Guest Experiences

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·          Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D operations team 

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·          Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness

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·          Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

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3.       Great Working Environment

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·          Support the F&D Manager in managing, training and motivating the F&D Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals 

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·          Practice great people management, from recruitment to training to succession planning and recognition

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·          Work with the F&D Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

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·          Assist the F&D Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs

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·          Communicate well and often, building great relationships with key stakeholders.

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4.       Day-To-Day Essentials

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·          Manage breakfast operations and in-room dining effectively to give guests an excellent start and end to their day

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·          Assist the F&D Manager to make sure opening and closing procedures are carried out correctly at each F&D venue, including financial reports and reconciliations

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·          Ensure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected  

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·          Support the F&D Manager to manage F&D inventory, stock control and purchasing, in line with hotel guidelines

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·          Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.

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WHO ARE WE LOOKING FOR?

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We’re looking for a manager who is passionate about food and drink, with at least 3 years’ experience in a similar role.  Experience in branded hotels with a large F&D operation would be an advantage. 

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To be successful in this position you will have:

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·          Commercial focus, with ability to deliver exceptional business performance and results

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·          Good people management skills, experienced in managing, developing and motivating a large team and working effectively with other departments.

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·          Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations

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·          Customer focus, maintaining the highest standards of service to create memorable guest experiences

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·          Effective relationship management skills to build good working relationships with key stakeholders,

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·          Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

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You will be also fluent in[English and comfortable using F&B systems and MS Office. 

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WHAT DO WE OFFER?

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·         A competitive salary and benefits package

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·         Worldwide career opportunities

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·         Access to leadership development programmes and hundreds of courses through Hilton University

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·         Industry-leading Team Member travel rates through Go Hilton

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·         Wellbeing initiatives to help you thrive and be your best self

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·         A workplace to be proud of

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·         Opportunities to be recognized for being awesome and doing a great job

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USEFUL TO KNOW:  This position is full-time and may require working weekend and/or evening shifts.